Exec Dir-Operations (Exempt) - Mercy

We’re a Little Different

Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.

At Mercy, we believe in careers that match the unique gifts of unique individuals – careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine named us in its “Top 100 Places to Work.”

Overview:  Responsible for the execution of effective and efficient care delivery operations across the Mercy ministry. Directs and oversees strategic and tactical developments to promote clinical, operational, and financial performance excellence. Evaluates complex corporate and competitive information for enhanced, comprehensive decision making, with the objective of improving the timeliness and the quality of the input to the decision process. Ensures the use of applications/technology enhance business decision-making capabilities and improve care delivery across the continuum. Responsible for leading the development of analytic platforms capable of resolving escalated issues arising from operations and requiring coordination with other departments. Facilitates organizational strategies for governance, design, implementation, integration, and usage. Provides guidance to strategic decisions that affect ambulatory, service line, and operational excellence. Partners with the system CNO to develop growth strategies, including associated operational and capital plans.Partners with industry to identify and facilitate growth of strategic partnerships throughout the value chain, resulting in improved operational capabilities to sustain Mercy clinical competitive advantage.

• Experience:  Must have experiene in leading nursing, respiratory or surgical services.  Expertise in improving labor expense, budget creation and management and leading process improvement efforts in quality and finance.  A minimum of five years of progressive professional experience in hospital operations, health system or consulting settings required.

  - Five years of experience in utilizing integrated technology platforms for strategic planning in a hospital, health system, professional services firm or other healthcare setting.

• Workforce optimization and operations
• Developing strategic labor and workforce programs using analytics
• Workforce planning forecast.
• Facilitating quarterly labor operating  reviews.
• Change and labor management experience.
• Assessing national labor trends.
• Required Education: Master's Degree in Business Administration/Health Administration or a related field required.
• Other:  Ability to lead multidisciplinary teams across the ministry to execute operational performance excellence.

  - Ability to analyze, assess and articulate future changes and business models developing in the healthcare field as well as a strong understanding of the healthcare environment and trends and ability to translate trends into strategic action.

  - Experience in developing and executing comprehensive health system and ambulatory strategic plans with a strong ability to think futuristically and strategically and apply principles and techniques of strategic planning and systems thinking.

  - Proficiency in conducting strategic internal and external analyses, including market assessments and the development of enhanced analytics, forecasts and models.

  - Experience in developing service line growth strategies with a focus in orthopedics, cardiovascular, neurosurgery, oncology, and womens health.

  - Experience in working collaboratively with senior leadership teams, physicians and key internal and external constituencies to facilitate idea generation, strategic discussion and decision-making.

  - Possesses advanced written, presentation and verbal communication skills that can be leveraged to facilitate idea generation, strategic discussion and decision-making throughout various levels of the system and enable comfortable interaction with senior executives, boards, physicians and external firms.

  - Must be able to assume a high degree of independent functioning and demonstrate prudent decision-making, autonomy and flexibility.

  Mercy Leadership Competencies:

  - Experience: 5 plus years prior healthcare leadership preferred.- Education: Master of Business Administration (MBA)Reporting Structure:- Direct Report: Chief Nursing Optimization Officer (CNOO)

We Offer Great Benefits:

Day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds are just a few of the great benefits offered to eligible co-workers, including those working 32 hours or more per pay period!

We’re bringing to life a healing ministry through compassionate care.

At Mercy, our supportive community will be behind you every step of your day, especially the tough ones. You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures. We’re expanding to help our communities grow. Join us and be a part of it all.

What Makes You a Good Match for Mercy?

Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and unafraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.

EEO/AA/Minorities/Females/Disabled/Veterans

workforce optimization OR strategic workforce operations OR change management OR productivity OR labor OR analytical OR labor platforms OR hospital operations

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