Executive Assistant - Press Ganey

PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Mission
We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. 

We partner clients to gather the voice of consumers and the workforce to gain insights that address unmet needs.  Through the use of integrated data, advanced analytics and strategic advisory services, we are helping clients transform their organizations to deliver high quality services and lifetime loyalty. 

Values

• Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. 
• Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. 
• Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. 
• Dare to innovate: We challenge the status quo with creativity and innovation as our true north. 
• Better together: We check our egos at the door. We work together, so we win together. 

We are seeking an experienced and highly skilled Executive Assistant to provide administrative support to our Consulting Partners and Strategic Partnership Consulting Team. The successful candidate will be responsible for managing schedules and heavy calendaring, coordinating travel, preparing meeting materials, and ensuring seamless day-to-day operations. This role requires exceptional organizational skills, discretion, a teamwork approach, excellent communication, an intuitive attitude, and the ability to work in a fast-paced environment.

This is a Hybrid role in our South Bend, IN office (3 days per week in office required). 

Key Responsibilities:

Administrative Support

• Manage calendars and scheduling of appointments
• Coordinate domestic and international travel arrangements and itineraries, including flights, hotels, and rental cars
• Preparation of expense reports and tracking of reimbursements
• Prepare and coordinate meeting materials, presentations, and agendas
• Plan, coordinate and facilitate internal and external meetings and track action items to completion
• Develop and maintain complex spreadsheets, reports, and databases

Communication and Collaboration

• Serve as primary point of contact for internal and external stakeholders
• Respond to emails, phone calls, and messages on behalf of Partners and team members as appropriate
• Facilitate communication between the Partners and cross-functional teams
• Coordinate with other executives' assistants to ensure alignment and efficiency

Project Management

• Assist with special projects, such as coordination of interviews with clients and tracking of action items.
• Conduct research and data analysis
• Prepare and present findings and recommendations

Confidentiality and Discretion

• Maintain confidentiality and handle sensitive information with discretion
• Exercise sound judgment and decision-making in complex situations

Performs other duties as assigned and required.

• Ability to work in person at our South Bend, IN office (hybrid – 3 days per week)
• 5+ years of experience as an Executive Assistant, preferably supporting C-level executives
• Proven track record of providing exceptional administrative support
• Excellent communication, organizational, and time management skills
• Proficient in Microsoft Office (Outlook, Excel, PowerPoint, Word)
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong analytical and problem-solving skills
• High level of integrity, confidentiality, and discretion

• Special Working Conditions:

• Ability to travel when requested.
• Extended hours may occasionally be needed beyond regular office hours, especially during busy periods, to meet deadlines or handle urgent matters.  This could include staying late or working weekends. 

• Special Physical Requirements:

• Physically capable of navigating the office space, including walking, standing, and occasionally lifting or carrying items.
• Have good manual dexterity to operate computers, printers, fax machines, and other office devices effectively.
• Vision and hearing: Office managers and executive assistants need to read and review various documents, emails, and reports. Should have adequate vision to read and analyze written materials. Additionally, they should have good hearing to communicate effectively with employees, clients, and other stakeholders.

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state or local protected class. 

Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 

The expected base salary for this position is $54,000.00-$110,000.00 per year. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.  

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here: https://www.pressganey.com/legal-privacy/