Executive Casino Host - Asian Marketing - Golden Nugget

Overview:

Executive Casino Host 

The Executive Casino Host enhances the growth of gaming revenues through the development of our customer base. Maintains relationships with valued gaming guests and markets our gaming product to potential high-limit guests.

Responsibilities:

• Build and maintain relationships with guests and market our gaming product and amenities to valued guests.  

• Increase the growth of gaming revenues through development of a targeted customer base.  

• Track guests’ visits, arrange accommodations and provide complimentary according to established guidelines.  

• Greet guests in the casino and participate in social events and special promotions. 

• Issue Player’s Club cards and promote the program and related promotions.  

• Research, update and organize personal player information to ensure accurate and proper communication. 

• Ensure the protection of guests’ rewards and credit lines.  

• Effectively handle customer complaints and discrepancies in an efficient and courteous manner.  

• Provide special services to include food, beverage, transportation, cross-property events, and Player’s Club programs.  

• Tele market to active and inactive guests by mail and phone to further develop brand loyalty and visitation to the Golden Nugget Casinos and report the results of these efforts. 

• Assist in the development of incentive programs, host goals, special events and marketing programs.  

• Maintain up to date knowledge of all gaming machines, table games, player tracking systems, promotions, events, entertainment, and general property information.  

• Maintain up to date knowledge of competitors’ promotions.  

• Respond to Player’s Club letters and customer service survey results and communicate that information to the appropriate department manager.  

• Safeguard the confidential nature of all departmental and company records.  

• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.  

Qualifications:

• Gaming industry experience is required.  

• Bachelor's degree in business administration or related field preferred.  

• At least two (2) years of gaming experience in a large casino (1,500 or more devices, 50 or more table games) that does high volume business with high-level play or the equivalent combination of education and experience. 

• Strong customer orientation. 

• Excellent interpersonal and communications skills including presentation skills. 

• Superior writing and oral communications skills. 

What we offer you: 

• Multiple benefit plans to suit your needs 

• Paid Time Off 

• 401K 

• Opportunities for advancement 

• Positive and respectful work environment where diversity is valued 

• Generous employee discounts on dining, retail, amusements, and hotels 

• Community volunteer opportunities 

Disclaimer:  The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying. 

Posted Salary Range:USD $60,000.00 - USD $70,000.00 /Yr.