Executive Director- IT Infrastructure and Cloud Operations - TeleTech Holdings

DescriptionExecutive Director, IT Infrastructure and Cloud operations (US Remote)Position Summary: The Executive Director, IT Infrastructure and Cloud operations will be a highly motivated, experienced, technology leader with exceptional knowledge in the areas of cloud, storage, network and virtualization
The Director will lead the implementation of the overall strategy and tactics of the global virtual infrastructure, SAN fabrics, storage subsystems, NAS devices, Microsoft Operating Systems and Applications, O365 and Linux/UNIX Systems
This person will collaborate with and influence multiple stakeholders in this role, and will drive the established technology strategy related to TTEC's global footprint. What You’ll be Doing:Responsible for the management and leadership of Systems Engineering and its sustainment/escalation groups, stewardship of assigned resources including the cost, schedule, technical performance, SLA and other deliverables. Responsible for the management and leadership of Cloud Operations groups, stewardship of assigned resources including the cost, schedule, technical performance, SLA and other deliverables. Maximize build and operational efficiencies through orchestration and automation of the virtualization and cloud environmentsResponsible for Engineering Solutions for core infrastructure, cloud infrastructure and application around various operating systemsDevelop complete solutions around infrastructure, BC/DR, data protection and application requirementsResponsible for documentation, implement and support storage, backup/recovery, virtualization, cloud technology and migration strategiesDevelop standards and capacity management for large enterprise level storage and virtualization environmentIdentify and play a key role in the implementation of advanced storage technologies and cloud backup strategyResponsible to build, plan and implement VMware ESX, Nutanix, Infrastructure in accordance with best practices for virtual servers and desktops within global data centers and public cloudLead and influence the vision of a team of technical Microsoft engineers and provide the leadership to drive desired outcomes to the cloudWork with other Directors to establish strategic plans and objectives that align between business units. Recommend final decisions on administrative or operational matters and cost management that ensures operations effective achievement of objectivesDirect resolution on issues where analysis of situations or data requires an in depth knowledge of organizational objectives.Accountable for the performance and results of related disciplines or moderate sized functionDirect the allocation of resources to meet financial performance requirements. Execute functional business plans and contributes to the development of functional strategies.  What You Bring:12+ years Information Technology Leadership with managing enterprise scale infrastructures across broad technology disciplines such as Compute, Operation Systems, Storage, Networking and Cloud.8+ years demonstrated leadership experience and managed 5+ direct reports including other Managers or Senior Managers5+ years solid SAN/NAS experience in enterprise wide environments5+ years of Enterprise Operating Systems experience, MS Server, UNIX, Linux3+ years of experience with O365 and cloud based platforms (primarily Azure) in an enterprise environmentExperience managing complex budgets and negotiating large EA agreements across multiple disciplinesExperience in large scale enterprise BC/DR - business continuity, disaster recovery; backup/restore strategies, automation, testing, and complianceIn-depth knowledge in any of the following SAN/NAS storage subsystems, NetApp, VMWare, Nutanix, and Cisco MDSExperience implementing and supporting or operating IT operating systems Microsoft Azure, AWS, Active Directory, O365, Windows serverExperience and understanding of hyperconvergence technologiesAbility to communicate and interface with senior level internal executivesCommitment to process with a strong understanding for the role of the IT Director within Enterprise Architecture, Enterprise Governance and IT GovernanceCollege degree or equivalent work experience; Post graduate coursework highly desired COMPENSATION & BENEFITSThe anticipated starting salary range for individuals expressing interest in this position is $180,000-$200,000
This position is eligible to participate in an annual incentive program
Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. Benefits available to eligible employees include the following:Medical, dental, and visionTax-advantaged health care accountsFinancial and income protection benefitsPaid time off (PTO) and wellness time offAbout TTECFor nearly 40 years and counting, we've combined service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line
We help companies reduce customer effort, enable contact center employees, and continuously optimize business outcomes through digital CX transformation.TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran
TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams
We strive to reflect the communities we serve, by not only delivering amazing