Executive Housekeeper - Scotts Corporate Services

Scott Enterprises is a locally owned and operated company committed to excellence in Erie, Pennsylvania. It has been a part of the Erie community for over 70 years. With 27 concepts, including two resorts, 9 restaurants, a conference/banquet center and 10 hotels, Scott Enterprises brings in over 4 million visitors to the area annually. We also employ over 2,000 people in the Erie area during our peak seasons.

Scott Enterprises is offering an excellent opportunity to join our Team as an Executive Housekeeper! We are looking for an experienced Executive Housekeeper who will be responsible for directing and administering all Housekeeping operations. The ideal candidate will be a collaborator and can take direction from the General Manager with a “can do” attitude and consistently maintain the highest level of standards of service and overall efficiency of the hotel.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Attend training and arrange for specific training for housekeeping staff as needed.
• Supervise Assistant to the Executive Housekeeper and offer direction with tasks as needed.
• Attend weekly staff meeting with hall staffs.
• Provide on-going feedback and evaluation regarding employee job performance.
• Performing a quality check of all rooms.
• Meeting daily with management to discuss schedule and tasks needing completion.
• Develop a system to order supplies and track inventory.
• Inspect rooms for readiness before guest check-in.
• Study and know the lay out of the building and where the fire system, breakers, sprinkler shut-off and other important equipment are located.
• Report custodial/maintenance problems to the proper sources.
• Present a positive and professional image of the hotel at all times.
• Maintain a positive and responsive attitude to the needs of management and the housekeeping staff.
• Serve as a referral/information source as needed.
• All other duties as assigned.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must have basic knowledge of general cleaning principles, use of cleaning products, and operation of standard cleaning equipment.
• Must have experience and working knowledge of customer service techniques and principles.
• Must be proficient with and have complete knowledge of required hotel cleanliness standards and active procedures.
• Must be professional, reliable, and punctual.
• Must be both alert and safety conscious.
• Must possess the ability to work in a dynamic and diverse environment.
• Must possess the ability to work with a variety of individuals and in cooperation with coworkers efficiently and effectively.

EDUCATION and/or EXPERIENCE

• High school diploma preferred but not required.
• Up to three years of extensive, hands-on experience in the housekeeping profession.