Executive Meeting Manager - Riverhouse Lodge

About Us:

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.   Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.   Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.   Check out this video for more information on our great company!

Location Description:

Immerse yourself in the unparalleled beauty of picturesque Central Oregon. Our re-imagined 221 room hotel in Bend, Oregon has been completely redesigned to provide guests with modern sophistication and world-class amenities. A relaxing location on the banks of the river is just a preview of the natural beauty and untamed wilderness that surrounds us, beckoning for outdoor pursuits.

Overview:

The Riverhouse Lodge is seeking an experienced  Executive Meeting Manager. This position plays an important, multi-faceted role within the sales department, serving as a revenue generating sales professional, client servicing representative, inter-departmental communication liaison, and supporting the overall intra-department administrative responsibilities.

 

Job Duties: 

 

• Demonstrates complete ownership of the sales cycle including prospecting, selling, closing, planning, and servicing.
• Responds to all group, catering, event, and in-house rooms/function needs inquiries to obtain signed contracts for the property within assigned markets.
• Coordinates, plans, and communicates on all aspects/details of the group/event as the event planner including group room block reservations, service details, group event needs, menu planning, audio visual requirements, diagrams, pricing, and payment.
• Prepares sales, banquet & catering proposals, contracts, invoices, resumes, and banquet event orders.
• Schedule/provide property tours with potential/in-house clients, and as requested
• Enhances group events and department profitability by using up-selling techniques and recommending profit improvements to the Director of Sales & Marketing
• Communicates frequently/effectively with professional verbal/written skills with group contact & attendees to ensure expectations are met/exceeded in a timely manner.
• Communicates any potential issues, concerns and future business potential to appropriate Manager(s) before, during or after group stay.
• Responsible for rooming list reservations, call-in group block consolidation, transportation details, meeting agendas/resumes, and PCI compliant billing authorizations
• Knowledgeable with the property’s accommodations, meeting facilities and support services available at and through the property in order to best promote the effective utilization of the property
• Continues to develop strong knowledge and utilization of industry and company systems, protocols, processes, and resources for the position & department.
• Becomes a Delphi expert to support reporting needs, standards, profile and data maintenance and development, and e-proposal support.
• Builds and maintains programmed merge documents, menus, pricing, and specifications into the Delphi system and assigns categories appropriately.
• Remain alert, courteous and helpful to guests at all times.
• Attend and participate in weekly designated meetings
• Take incoming calls, walk-ins, and meeting RFP’s with an assistance to clients directly and routing of information to the appropriate staff members.
• Provide overall sales administrative support to the sales & marketing teams, including website updating and package creation/activation through channels
• Processes amenity and VIP requests.
• Prepare daily, weekly, and monthly reports as required by the DOSM.
• Perform general administrative office duties as requested by the DOSM

 

Qualifications:

• High school diploma or equivalent.
• Two years hotel/resort experience.
• Strong computer skill set with Sales & Catering database applications,
• Property Management Systems, and Microsoft Office programs
• Excellent customer centric interpersonal guest service resolution experience
• Pleasant and helpful personality
• Possess a strong self-motivated sales drive working with time pressures and flexible hours/dates

Be well organized and efficient

Compensation Range:The compensation for this position is $60,000.00/Yr. - $65,000.00/Yr. based on qualifications and experience.