Exhibit Services Manager: Sponsor Fulfillment Lead - University of Oregon
Eugene, OR
About the Job
Department: SSEM Continuing and Professional Education
Appointment Type and Duration: Regular, Ongoing
Salary: $45,000 – $55,000; commensurate with experience
Compensation Band: OS-OA05-Fiscal Year 2024-2025
FTE: 1.0
Application Review Begins
October 22, 2024; open until filled.
Special Instructions to Applicants
Please submit a cover letter, resume with educational and professional experience, and contact information for 3 professional references with your online application.
Department Summary
University of Oregon Continuing and Professional Education (CPE) connects UO with regional communities. Working in partnership with UO schools and colleges, selected vendors, and national credentialing associations, CPE serves the public by enabling learning outside of the traditional university setting. Participants do not have to be admitted students at the University of Oregon to participate in CPE programs. Individuals can access vibrant professional development opportunities, lifelong learning enrichment courses, and community engagement activities that serve nearly 5,000 participants annually at local continuing education programs.
Through CPE’s mission to produce or aid in the delivery of educational programs for purposes of lifelong learning and professional development, the Conference Services sub-unit provides an important resource to this mission in two ways: first, by providing specialized operational support to academic departments, individual faculty members in their hosting of on-campus events and noncredit workshops, or other auxiliary units (e.g. UO Housing); second, by providing technically-sophisticated and integrated conference management and customer service solutions to externally-facing professional associations for the administration and production of educational conferences and tradeshows (both small and large-scale: 10,000+ attendees).
Continuing and Professional Education programs are self-supported and fee-based; they do not use state dollars. CPE reports to the Division of Student Services and Enrollment Management.
Position Summary
The Exhibits and Corporate Engagement Department is a core service area within Conference Services responsible for exhibit and sponsorship sales, and the associated fulfillment and management functions, for contracted events and meetings. The department also facilitates and supports the fulfillment of operations and logistics duties across other core service areas during pre-planning and onsite deployment. Members of this department deliver a full range of services that include but are not limited to, sales and outreach, sales database maintenance and expansion, sponsorship and branding opportunities definition and fulfillment, web-based application/contract development, website content definition and maintenance, floor plan development and management, digital and print collateral definition and design, communication development, email/phone customer service, client relations, and onsite logistics.
The position of Exhibit Services Manager: Sponsor Fulfillment Lead is a key member of the Exhibits and Corporate Engagement area, functioning as the primary client contact for all sponsor-related needs, participating in the establishment of sponsorship packages, coordinating with vendors and contractors, establishing entitlement tracking practices, and monitoring the fulfillment of entitlements onsite. The Manager also fulfills pre-conference and onsite sales, exhibitor/sponsor relationship management, customer service, and exhibit floor plan development. The Manager collaborates with exhibit team members for interactive website implementations, communications, data management, and exhibit/sponsor staff registration. The Manager utilizes strong leadership skills to direct work teams in relation to specific sponsor fulfillment within the department and across teams. This position requires travel 30-45 nights per year to event locations.
The Exhibit Services Manager: Event Display and Installation Lead is responsible for direct supervision of 1-3 classified temps, with lead work/oversight of 2 professional staff and 5 student staff. This position reports to the Associate Director of Conference Services.
Minimum Requirements
• Bachelor’s Degree or equivalent education and experience in the meeting planning/events industry.
• Two years of experience in one or more of the following areas:
- Events and meetings industry
- Project management
- Sponsor management
- Client representation
Professional Competencies
• Ability to build and maintain relationships while working effectively with colleagues, clients, and sponsors from a variety of diverse backgrounds.
• Independent judgment, and ability to effectively interact with a wide range of internal and external audiences.
• Excellent communication skills – ability to communicate with different audiences through different channels.
• Independence and creativity in project management and implementation.
• Ability to create, learn, and follow processes, demonstrated good judgment on when and how to deviate from processes and/or identify and escalate issues.
• Adaptable and able to thrive in fast-paced, agile work environments demonstrating flexibility and resilience.
Preferred Qualifications
• Experience leading or participating in an events team focused on exhibits and sponsorship sales and fulfillment from project inception through onsite deployment.
• Experience managing suppliers, such as General Services Contractors in the tradeshow industry.
• Experience managing customer service operations or serving as a team member in a customer service role.
• Meetings certification or relevant coursework.
FLSA Exempt: Yes
All offers of employment are contingent upon successful completion of a background check.
The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans, and paid time off. For more information about benefits, visit https://hr.uoregon.edu/about-benefits.
The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please contact us at uocareers@uoregon.edu or 541-346-5112.
UO prohibits discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, pregnancy (including pregnancy-related conditions), age, physical or mental disability, genetic information (including family medical history), ancestry, familial status, citizenship, service in the uniformed services (as defined in federal and state law), veteran status, expunged juvenile record, and/or the use of leave protected by state or federal law in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Office of Investigations and Civil Rights Compliance. Contact information, related policies, and complaint procedures are listed here.
In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at https://clery.uoregon.edu/annual-campus-security-and-fire-safety-report.
