Experience Guide (Front Desk Receptionist) - Full Time - The NOW
Worthington, OH 43085
About the Job
Join our team at The NOW Massage Worthington, which was founded on the principle that self-care is a necessity not a luxury, a principle we stand behind not only for our guests but our employees as well. We are committed to cultivating a professional positive team environment, one of collaboration, mutual respect, kindness, empathy, and a gentle reminder of the importance of self-care. See what our team has to say (employee reviews below).
We are a husband-and-wife team bringing years of experience in hospitality and marketing to our new entrepreneurial endeavor with The NOW. We are honored to have brought the first Ohio location to Dublin and are looking forward to being part of the Worthington community.
Daily Functions:
The Experience Guide is responsible for the reception area and overall seamless daily operations of the facility. Includes, but is not limited to, the greeting of all guests, answering phone calls, assisting guests with questions regarding services and products, booking all appointments, promoting membership sales, checking the guest into the computer system, customizing the guest’s massage, and charging for services performed.
- Provide top-level guest service for all including internal guest service.
- Properly open and close the boutique each day according to Standard Operating Procedures.
- Accurately book, change and cancel massage appointments.
- Acknowledge and greet everyone who enters and leaves.
- Actively promote services, enhancements, membership, and retail promotions and/or discounts available.
- Provide detailed descriptions of services, enhancements, retail products, appointment cancellation/change policies, memberships, and parking information with any applicable challenges.
- Utilize computers with skill and proficiency and only for business purposes.
- Handle guests’ questions and concerns professionally and courteously paraphrasing back what has been articulated ensuring top-level communication.
- Provide accurate, appropriate, and immediate responses to all requests by guests, ensuring complete guest satisfaction.
- Maintain a clean; safe, fully stocked, and well-organized work area.
- Develop the ability to work without constant direct supervision and remain at assigned posts for extended periods of time.
- Maintain a positive attitude and contribute toward a healthy workplace.
- Assist in all areas of operation as requested by management.
What employees value about The NOW:
- Flexible schedule
- Health Insurance*
- Generous paid time off plan for vacation or sick leave*
- Fun team environment
- One free monthly massage
- Daily coffee, tea and snacks provided
- Substantial discount on products and massages
- Aesthetically-inspiring and diverse work environment with steady clientele
- A positive and supportive team with a present GM and engaged Owners
Experience in customer service or spa business is a must, but not required.
The Company is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Thank you for taking the time to learn about us, we are eager to hear from you!
*Full time team member benefits
The NOW, a new concept massage boutique, was founded on the principle that self-care is a necessity not a luxury. Designed to serve as an oasis from today's fast paced digital society, their goal is to offer high-quality, affordable massage services in an inspired setting. After launching in 2015, The NOW quickly became a wellness destination for globe-trotting influencers and locals alike. With boutiques currently open from coast to coast and several locations on the horizon.
We design our services to be convenient, affordable, and high-quality always. The menu customizable enhancements makes personalizing your service simple. Our interiors are recognized for their elevated aesthetic, inspired by exotic destinations around the world. The NOW is looking forward to bringing their thoughtfully crafted menu with customizable enhancements, healing products and singular design aesthetic to cities all over the United States.
