Experience Guide (Front Desk Receptionist) - The NOW
Thousand Oaks, CA 91361
About the Job
The NOW Massage offers a space to escape the daily pressures of life and recharge your energy and spirit through the healing benefits of massage therapy.
The NOW has reimagined the accessibility of a walk-in neighborhood massage spot with the premium menu of services and beautiful design typically associated with upscale day spas. Each NOW boutique uses canvas draping to separate therapy spaces creating an airy feeling that adds to the soothing atmosphere. Natural wood surfaces and exposed beams are coupled with sheep skins, cactus galleries and crystal grids. All the elements are aligned to form the ultimate zen environment for optimum relaxation.
With boutiques currently open from coast to coast and steady expansion on the horizon, The NOW is looking forward to bringing our thoughtfully crafted menu with customizable enhancements, healing products, and singular design aesthetic to cities all over the United States.
Restore Your Body. Reset Your Soul.
The NOW Massage mission is to enlighten those who desire to mix mindfulness with massage to bring about completely different experience in self-care. Our approach is curated around our ideology which benefits everyone: self-care always, wellness forever. This is provided through an affordable luxury style massage in an energy filled environment, contributing to mental and physical healing simultaneously.
Daily Functions:
The Experience Guide is responsible for the reception area and overall seamless daily operations of the facility. Includes, but is not limited to, the greeting of all guests, answering phone calls, assisting guests with questions regarding services and products, booking all appointments, promoting membership sales, checking the guest into the computer system, customizing the guest’s massage, and charging for services performed.
- Provide top-level guest service for all including internal guest service.
- Be on time for your shift.
- Properly open and close the boutique each day according to Standard Operating Procedures.
- Maintain a clean; safe, fully stocked, and well-organized work area.
- Develop the ability to work without constant direct supervision and remain at assigned posts for extended periods of time.
- Maintain a positive attitude and contribute toward a healthy workplace.
- Regularly attend, participate in, and support training and staff meetings.
- Assist in all areas of operation as requested by management.
- Accurately book, change and cancel massage appointments.
- Acknowledge and greet everyone who enters and leaves.
- Actively promote services, enhancements, membership, and retail promotions and/or discounts available.
- Provide detailed descriptions of services, enhancements, retail products, appointment cancellation/change policies, memberships, and parking information with any applicable challenges.
- Utilize computers with skill and proficiency and only for business purposes.
- Handle guests’ questions and concerns professionally and courteously paraphrasing back what has been articulated ensuring top-level communication.
- Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
Position Requirements:
- Enjoy working with people and possess a friendly and outgoing personality.
- Excellent communication, listening and computer skills.
- Must be a team player.
- Must be detail-oriented and have ability to multi-task.
- Ability to be efficient and productive in a fast-paced environment.
- Must have enthusiasm and possess excellent customer service skills.
- Must possess basic math and money handling skills.
What Employees Value About The NOW:
- Aggressive bonus structure
- Team member referral bonus
- Substantial discounts on products
- Daily coffee, tea, and snacks provided
- Fun team environment
- Discount massages for employees
The Company is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status
