Experience Specialist - Child Abuse Clinic - Iowa Methodist - UnityPoint Health

Greets patients and visitors, determines their needs, and directs them in a pleasant and professional manner. Answers the telephone, takes messages, schedules appointments, and receives payments and issues receipts. Obtains and enters accurate demographic and insurance information. Performs other tasks as requested, both clerical and administrative.

Why UnityPoint Health?

• Culture – At UnityPoint Health, you Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve
• Benefits – Our competitive Total Rewards program offers benefits options like 401K match, paid time off and education assistance that align with your needs and priorities, no matter what life stage you’re in.
• Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
• Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
• Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.

Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work. https://dayinthelife.unitypoint.org/

• Greets patients and visitors and obtains accurate information and signatures for office records
• Obtain signatures on all forms pertinent to the patient’s current visit from the patient or family member who has authority to sign on behalf of the patient.
• Photo-copy & scan insurance cards and driver’s licenses.
• Adhere to all confidentiality policies and procedures.
• Answers telephone calls promptly and accurately. Takes telephone messages and directs calls in an appropriate and professional manner.
• Retrieves, files photocopies or scans medical correspondence, reports and miscellaneous items, as requested.
• Collects payments, issues receipts and reconciles daily accounts receivable activity to prepare for daily deposits.
• Open and / or closes the clinic following specific guidelines of the individual clinic.
• Refer patients who need financial assistance with their clinic/hospital bills to a Financial Advocate.

Education:

High school diploma or equivalent.

Medical terminology is required or must complete class within first year of employment.

Experience:

Previous medical ofice, GPMS, and third party payors experience is preferred.

Licensure/Certification:

DMACC Patient Access Certificate preferred. (Persons interested in enrolling or finding out if they qualify for tuition assistance for this certificate can contact DMACC Workforce Training Academy at 515 697-7710.)

Knowledge/Skills/Abilities:

Requires typing skills of 40 WPM; must pass typing test at time of interview.

Ability to read, write, and speak fluent English.