FAMILY RELATIONS ASSISTANT - AMBULATORY UNIT - Aultman Health Foundation

PURPOSE OF POSITION

This position provides updates, support, and direction to visitors/families as our patient transitions through the perioperative departments. The liaison will support our goal for providing excellent customer service as they collaborate with physicians and other healthcare workers to provide accurate and timely updates. The liaison will promote effective communication by directing physicians to families after procedures so that updates can be given in a separate area that protects the privacy of our patients.

RESPONSIBILITIES & EXPECTATIONS

• Greet and introduce self to persons arriving in the surgical family waiting area
• Sign in visitors/families and assign cubicle for them to wait in
• Communicates start times, delays, or other pertinent information
• Proactively rounds on families/visitors to ensure needs are met
• Answer questions and direct families/visitors to desired locations in the hospital
• Maintains HIPPA
• Collaborate with other healthcare team members
• Direct surgeon to families/visitors after procedure
• Other duties and tasks as assigned

Job Requirements

• High School Diploma and or GED required
• Evidence of strong customer service skills
• Excellent communication skills
• Highly motivated and able to work independently
• Basic computer skills
• Able to stay focused and organized with frequent interruptions
• Effectively resolve customer concerns

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, identity, family status, gender, disability, or veteran status.

WORKING CONDITIONS:

• 6:00amam – 4:30pm M-F or hours as required by the job.
• Subject to frequent interruptions and changes in priority of duties throughout the day.
• Sitting/standing/moving about during working hours

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