FRONT DESK/Medical Assistant - Access Health Louisiana

Position Summary

• Front Desk/MA processes patient information facilitating communication between nurses, physicians and staff, ancillary services, and all patients. Provides care to patients under the direction of a physician or registered nurse. Responsible for clerical work associated with the operations of the Center, and preserving the confidentiality of patient information. Creating friendly, cooperative impressions on visitors and staff members. Accurate transcription of material and orderly conditions of files. Assisting with other clerical and patient related requests made by co-workers and management.

• MINIMUM QUALIFICATIONS:

• High school diploma or equivalent required.
• Completion of a Medical Assistant training program required.
• Registered MA or Nationally certified MA certifications required.
• Two -- four years prior medical assistant experience or healthcare experience preferred.
• Phlebotomy skills required.
• Bilingual skills (Spanish) are a plus.
• Computer skills and typing required. Previous experience utilizing an electronic medical record experience strongly preferred.
• Must possess strong interpersonal and communication skills.
• Calm, professional attitude in stressful situations and interactions. High level of ethics in maintaining patient confidentiality.

• PHYSICAL AND MENTAL REQUIREMENTS:

• Stands, walks, and sits repeatedly throughout the day. Carries relatively light materials.
• Handles multiple tasks simultaneously. Deals with and/or resolves stressful situations.
• Good listening skills, alert, analytical ability, problem solving ability with use of creative skills, good memory and concentration, good judgment, initiative and patience.
• Communicates effectively with patients, physicians, and other staff in verbal and written form.

• Essential Duties/Responsibilities:
  Patient Relations
  1. Achieves customer/patient satisfaction by greeting and provocatively attending to patient needs.
  2. Responds to patient requests in a timely and efficient manner.
  3. Assists in making patient appointments, obtaining all necessary patients demographics, insurance and referral information.
  4. Maintains confidentiality of patient’s information at work and off duty.
  5. Responsible for assisting with nursing desk phones and voicemail and relaying messages in a timely manner to appropriate health care personnel.

  Clerical
  1. Maintains patient charts as outlined by each practitioner.
  2. Orders and retrieves patient’s medical records, x-ray films, scans, lab work, etc. in preparation for the patient’s office visit. Makes appropriate copies as necessary.
  3. Responsible for faxing necessary patient visit documentation to appropriate medical offices in a timely and efficient manner.
  4. Supports nursing and physicians staff in copying, typing and faxing.
  5. Schedules out of clinic tests and procedures per doctor’s orders using appropriate facilities for optimum health care benefits for patients.
  6. Posts patients results on charts and forwards to appropriate doctor for review and signature.

  Documentation.
  1. Documents prior authorization utilizing established format, logs authorization in patient’s chart, and forwards to appropriate departments.
  2. Assists in maintaining outpatient procedure log and checks for outstanding results on a daily basis.
  3. Accurately and appropriately documents observations, actions and patient outcomes in compliance with medical/legal confidentially guidelines.