FT - Collections Supervisor - Fiscal Operations Division - Ogden City Corporation

COLLECTIONS SUPERVISOR

Department: Management Services

Division: Fiscal Operations

Pay Grade:GRADE 160 $74,722.25 - $108,347.26 ($35.92 - $52.09 Hourly)

FLSA Status: Non-Exempt, Full-Time, 40 Hours Weekly, Eligible for Benefits

GENERAL PURPOSE

This position is responsible for the management and collection of past due accounts and the supervision of collections staff. Past due accounts arise from a variety of city activities the most common of which include code services, justice court, parking services, and utility billing. This position ensures compliance with federal, state and city law while representing the city in a professional manner. Using judgement and critical thinking this position ensures collection activities are carried out in a cost-effective manner by prioritizing tasks and allocating limited staff resources. Receives immediate direction from the Treasurer.

ESSENTIAL JOB FUNCTIONS

• Make collection calls, issues notices for failure to pay, and takes necessary action including small claims court to defendants that are delinquent on their payment arrangements.
• Hearing officer for general adjudication of parking violations.
• Gather and present information in legal proceedings and represent the city in small claims hearings to procure legal judgments.
• Respond to and resolve defendants concerns about collection activities, billing disputes, and payment options.
• Collect defendant's information relative to income and assets pertaining to collections.
• Negotiate with defendants to resolve debts in the manner most beneficial to the city.
• Understand property abstracts and Weber County plat maps.
• Recommend improvements in workflow, procedures, and use of equipment and forms; manage office support functions.
• Prioritize personal work assignments, complete all assigned work, and review work for accuracy.
• Assist in typing and proofreading a wide variety of complex and confidential reports, letters, memoranda, and statistical charts.
• Compose correspondence related to assigned responsibilities.
• Type at a speed necessary for successful job performance.
• Learn computer applications and accurately input and access information on an on-line, real-time system.
• Organize and maintain reports, records, and filing systems (paper & electronic).
• Review reports of outstanding accounts and initiate collection proceedings.
• Utilize skip/trace information to locate violators and their employer's or banking institutions accordingly.
• May coordinate, prepare, and type information and reports for various committees, commissions, and advisory boards as directed.
• May research information and prepare materials for presentations at public hearings.
• Follow up on delinquent payment plans, taking necessary action to ensure payment: phone calls, letters, wage garnishments, writs of execution, and garnishment of income tax refunds. Renegotiate payment plans as appropriate.
• Process payments received on bad debt accounts and prepared them for posting by calculating principal, interest, and fees, and breaking down funds between accounts. Record transactions, input data, and other adjustments into computerized system.
• Employee is required to work as a team and frequently meet with co-workers and supervisors; employee is required to communicate in-person with the public during office hours; employee is required to use on-site equipment.
• Interpret and apply pertinent federal, state, and local laws, codes, and regulations.
• Perform administrative duties and technical work applying independent judgement and personal initiative.
• Understand the organization and operation of the city and outside agencies as necessary to perform assigned responsibilities.
• Communicate clearly and concisely, both orally and in writing.
• Participate in safety and risk management activities; take action to reduce liability to the city.
• Attendance and punctuality are essential functions of this position. Employee is required to work as a team and frequently meet with co-workers and supervisors; employee is required to communicate in-person with the public during office hours; and employee is required to use on-site equipment.
• Perform other related duties as required/assigned.

EDUCATION AND EXPERIENCE REQUIREMENTS

• 3 years of collection and customer service experience.
• High school diploma or its equivalent.
• Prior collections and/or court experience preferred.
• Any combination of experience and education that would likely provide the required knowledge and abilities may be qualifying.

SPECIAL REQUIREMENTS

• Possession of, or ability to obtain, an appropriate, valid Utah driver's license.
• Employee is required to complete NIMS IS100 and IS700 within three months of hire.

• OGDEN CITY BENEFITS
• Language Pay
• Longevity Pay
• Holidays
• Sick, Vacation, and Comp Time Leave
• Medical and Dental
• EAP- Employee Assistance Program
• Life Insurance
• Long-Term Disability
• Employee Loan Program- Computer, Bike & Exercise equipment loans when available
• Wellness Program
• Tuition Reimbursement

• FULL JOB DESCRIPTON ATTACHED AS PDF