Facilities Support Supervisor - County of Riverside
Riverside, CA 92501
About the Job
The Department of Public Social Services (DPSS) is hiring a Facilities Support Supervisor located in Riverside. This position will work under the direction of the Administrative Services Officer for the Facilities Services Unit by overseeing and supporting the day-to-day operations of the Facilities Support Center and a dedicated staff of DPSS Technicians. Provide a wide range of business process, research and analysis, and best practices assistance to all units in order to meet customer service demands while maintaining an effective and efficient operation.
The incumbent will supervise 5 direct reports and provide department-wide services for 37+ DPSS sites throughout the County. Services include but are not limited to managing a centralized call center, working with internal/external stakeholders to address maintenance needs, ensuring the proper functioning, safety, and comfort of department-occupied space, providing project services including minor staff moves, shuffles, decommissioning efforts, furniture reconfigurations, warranty repairs, and event set-ups for internal and community events.
To service the requirements of the DPSS Facilities, the incumbent may be required to travel and work occasional overtime including weekends, night shifts, and holidays depending on business needs. Additionally, the incumbent may be required to participate in an on-call rotation.
The department desires supervisory, lead, and/or administrative experience in facilities management with a focus on call center operation; experience in managing multiple projects; experience communicating with all levels of personnel both internally and externally; experience gathering, creating, and tracking reports; a strong work ethic; accountability; a person who shows initiative, motivation, flexibility, and innovation; a person who is result and detail oriented; and committed to finding solutions when faced with barriers.
Candidates should possess advanced level experience in ServiceNow, Managing Call Center Operations, and Microsoft Excel are highly desired.
Meet the Team!
The Riverside County Department of Public Social Services (DPSS) is comprised of employees who work collectively and in partnership with community-based organizations to serve the needs of the community.
EXAMPLES OF ESSENTIAL DUTIES
• Review, plan, and organize complex administrative assignments related to support services; provide guidance and review subordinate staff assignments; participate in the interview and selection of employees; evaluate the performance of subordinate staff.
• Oversee the management of inventories of facility supplies; make recommendations of new products; provide justification for purchases and draft request for funding documents.
• Coordinate and oversee service requests related to major moves and smaller installations for programs in DPSS district offices.
• Evaluate policies and procedures; make recommendations to improve efficiencies in the unit.
• Review and analyze budgetary needs for maintenance and/or projects; submit documentation for unbudgeted items; provide costing recommendations to improve cost effectiveness; monitor resource allocations.
• Approve maintenance repairs and corresponding billing practices; review invoices.
• Act as a liaison with vendors, contractors, and property management; communicate contractor needs with multiple stakeholders.
• Schedule projects, site inspections, and job walks; ensure adherence to health and safety regulations; review safety reports including air quality assessments; coordinate the oversight of repairs and installations.
• Provide direction for staffing, workflow, and space utilization; assist in budget development and monitoring.
• Analyze reporting data to plan for each maintenance project; analyze turnaround times for projects and recommend areas of improvement; meet routinely with property owners and vendors.
• Inspect sites and conduct job walks routinely with relevant stakeholders; follow-up and investigate repairs for quality assurance and county safety evaluations are met.
• Review budgetary needs for buildings, leases, staffing, and maintenance; provide relevant justifications and information for lease negotiations.
MINIMUM QUALIFICATIONS
Education: Graduation from an accredited college or university with a Bachelor's degree preferably with a major in accounting, business or public administration, finance, or a closely related field to the assignment. (Additional qualifying experience may be substituted for the required education on the basis of 30 semester or 45 quarter units equaling one year of full-time experience.)
Experience: Two years of professional level experience in which one year was in a lead or supervisory capacity in custodial, materials management, customer services call center, building security and monitoring or building maintenance including some responsibility for purchasing, supply inventory, and/or asset evaluation.
Knowledge of: Cal OSHA standards; ADA regulations; County Safety rules and regulations; DPSS policies and procedures; construction and safety standards; project planning standards; construction costs and job estimates.
Ability to: Read, interpret, and understand blue prints and safety reports; maintain effective working relationships; analyze lease information and product service bids; estimate work load and resources needed; analyze billing information and invoices; supervise the work and assignments of subordinate staff.
SUPPLEMENTAL INFORMATION
Additional Requirements:
License: Possession of a valid California Driver's License is necessary at the time of hire and must be maintained throughout employment. County vehicles may be available but are not guaranteed. Employees may be required to use their own vehicles for field travel and are required to provide vehicle insurance information for their personal vehicle.
Schedule: Incumbents may be required to participate in a mandatory on-call schedule which my include working nights, holidays, and weekends.
What's Next?
This recruitment is open to all applicants.
Applicants who are current County of Riverside employees and/or current employees of the Department of Public Social Services may be considered before other applicants depending on the volume of applications received.
Qualified applicants may be considered for future vacancies throughout the County.
Application Period:
BASED ON THE NUMBER OF APPLICATIONS RECEIVED, THIS POSTING MAY CLOSE WITHOUT NOTICE.
A description of job duties directly copied from the job classification or job posting will not be considered.
Applications received prior to the closing date will be considered based on the information submitted. Changes or alterations cannot be accepted. All applicants must submit a complete application by the deadline. No late applications will be permitted.
Include relevant work experience details on resume and/or application.
Applicants who fail to provide information demonstrating they possess the position requirements may not be considered further in the application process. A description of job duties directly copied from the job classification or job posting will not be considered.
Degree Verification:
Upon application, upload a copy of your official/unofficial transcripts.
Upload a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account.If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services ( NACES ) or Association of International Credential Evaluators, Inc. ( AICE ).
Reasonable Accommodations:
The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at: http://dao.rc-hr.com/ .
The County has a Veterans Preference Policy. Upload a copy of your (or your spouse's) Member-4 Form DD-214 (or NGB-22) indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference. See the policy here ( Download PDF Reader ).
REQUIRED PROBATIONARY PERIOD - As an Approved Local Merit System, the County of Riverside requires all new regular or seasonal employees to serve an initial probationary period, the duration of which is indicated in the applicable Memorandum of Understanding, County Resolution, or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head.
The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide employment opportunity for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non job-related factor.
Additional Information:
Contact Christopher Recinos at (951) 955 - 9883 or at Crecinos@rivco.org with any questions regarding this recruitment.
GENERAL APPLICATION INFORMATION:
Please read and follow any special application instructions on this posting. Click the 'Apply' link located on this page to submit your application. For instructions on the application process, examinations, Veteran's preference, pre-employment accommodation or other employment questions, please refer to our web site, www.rc-hr.com . A pre-employment physical examination and background check may be required.
MEDICAL/DENTAL/VISION INSURANCE: A choice of different medical, dental and visions plan are available to elect. The County provides a Flexible Benefit Credit contribution as governed by the applicable SEIU Memorandum of Understanding to contribute towards the cost of these plans.
Note: Employees on assignment through the Temporary Assignment Program (TAP) receive different benefits. See the list here .
MISCELLANEOUS RETIREMENT: County of Riverside has three retirement Tiers through the California Public Employees' Retirement System (CalPERS).
- Tier I (Classic Member - Formula 3% @ 60): Applicable to current and former County of Riverside local miscellaneous employees hired prior to 08/24/2012 and did not withdraw CalPERS contributions. The employee contribution is eight (8%) percent.
- Tier II (Classic Member - Formula 2% @ 60): Applicable to local miscellaneous employees 1) hired after 08/23/2012 through 12/31/2012; 2) Previously employed with another CalPERS contracting public agency or a reciprocal retirement system, with a break in service of less than six months between the separation date with the previous employer and the appointment date with the County of Riverside. The employee contribution is seven (7%) percent.
- Tier III (PEPRA New Member - Formula 2% @ 62): Applicable to CalPERS local miscellaneous new members hired on or after the implementation of the Public Employees' Pension Reform Act of 2013 (PEPRA) which took effect January 1, 2013. As of July 1, 2020, the employee contribution is 7.25% and subject to change annually.
A new member is defined as any of the following:
CalPERS refers to all members that do not fit within the definition of a new member as "classic members".
Contribution rates are subject to change based on the County of Riverside annual actuarial valuation.
Note:
This summary is for general information purposes only. Additional questions regarding retirement formulas can be sent to retirement@rivco.org or by calling the Benefits Information Line at (951) 955-4981,
Option 2.
If you have prior service credit with another CalPERS agency or within agencies, please contact CalPERS at (888) 225-7377 to determine which retirement tier would be applicable to you. CalPERS is governed by the Public Employees' Retirement Law. The Retirement Law is complex and subject to change. If there's any conflict between this summary and the law, the law will prevail over this summary.
DEFERRED COMPENSATION: Voluntary employee contribution with a choice between two 457 deferred compensation plan options.
VACATION ACCRUAL (Bi-Weekly Accrual):
0< 3 year = 80 Hours (10 Days)
4< 9 years = 120 Hours (15 Days)
10 or more years = 160 Hours (20 Days)
Maximum Vacation leave accumulation is 480 hours.
SICK LEAVE: Four (4) hours Sick Leave accrual per pay period with unlimited accrual.
HOLIDAYS: Normally 12 paid holidays per year.
BEREAVEMENT LEAVE: Allowed 5 days (3 days are County paid; 2 additional days can be taken from accrued Sick Leave balance).
BASIC LIFE INSURANCE: Equal to one times annual base salary not to exceed $50,000 of term life coverage. Premiums are paid by the County. Additional Supplemental Life plan is available for employee purchase.
DISABILITY - LONG-TERM DISABILITY (LTD): Benefit pays 66.67% of earnings to a maximum of $10,000 per month; 30-day waiting period; pays to age 65. Benefit can be coordinated with other available leave balances to provide up to 100% of pay.
POST RETIREMENT MEDICAL CONTRIBUTION: A monthly contribution is made by the County towards retiree health insurance offered through the County as governed by the applicable SEIU Memorandum of Understanding.
OTHER: There may be other benefit provisions as specified in the applicable Memorandum of Understanding. Please contact the recruiter listed on the job posting directly for more information.
