Family Partner, ICC, Northampton - Clinical Support

CSO is looking for a Family Partner to join our Intensive Care Coordination (ICC) team in Northampton. 

Are you the parent or caregiver of a child who has struggled with emotional or physical challenges? Was there ever a time that you felt like you were alone? There are many other care givers out there navigating their way through a similar journey, and they could use your support. CSO has a unique opportunity for you to share your lived experience and provide guidance and insight to those going through challenges similar to the ones you've already endured. 

This is a peer position, for a candidate who has lived experience as a caregiver of a child who's received services for mental health diagnosis. 

As a Family Partner:

You Will:

• Provide weekly contact with the parent/caregiver to deliver services in accordance with an existing Outpatient or In-Home Therapy treatment plan or Individualized Care Plan (ICP) through Intensive Care Coordination
• Deliver services in the parent/caregiver's home or community
• Coordinate minimum weekly contact with the hub provider (Outpatient, In-Home Therapy or Intensive Care Coordination).
• Meet expected productivity level as required
• Provide education, coaching, training and assistance to parents in navigating child serving systems (DCF, DMH, juvenile justice)
• Foster empowerment and building self-efficacy
• Facilitate linkages to peer/parent support and self-help groups as necessary
• Assist in identifying formal, natural support and community resources
• For families engaging in Intensive Care Coordination services, the Family Partner will participate in Wraparound processes including completing paperwork, attending Care Plan team meetings, and communicating with Care Coordinator

Your Background:

• Minimum high school diploma or GED and two years' experience working with children, adolescents or transition age youth
• Experience as parent/caregiver of a youth with special needs, and preferably a youth with mental health needs; willingness to share this experience/journey with child serving systems
• Valid driver's license and reliable transportation required 

Bilingual candidates are strongly encouraged to apply.

We also seek applicants who embody CSO's values by being:

• Positive -- maintaining resiliency and focusing on solutions
• Respectful -- collaborating and effectively communicating
• Insightful -- demonstrating self-awareness and effectively priority setting
• Conscientious -- taking accountability and applying feedback

What We Offer:

Competitive salaries, full health and dental coverage, free CEUs for in-house training, ample paid time off, a 403B retirement savings plan, employee referral bonuses, group rate supplemental insurances, a premier employee assistance program, personal cell phone plan discounts, and a flexible, supportive work environment fostering collaboration.

Our Agency:

Clinical & Support Options, Inc. is a dynamic behavioral health organization serving Western Massachusetts for over 50 years. With offices across Springfield, Northampton, Greenfield, and beyond, we're dedicated to providing comprehensive support to individuals and families. Join our team of over 650 multi-disciplinary staff and become part of a collaborative environment where excellence is fostered internally and partnerships are forged externally with community organizations. At CSO, you'll find a flexible and supportive work environment that encourages collaboration and growth. Join us and make a positive impact on thousands of lives in our communities!

CSO was voted a "Healthcare Industry Top Workplace" in 2023. We are the fastest-growing Behavioral Health agency in Western Massachusetts. CSO has consistently received high marks on their internal employee satisfaction survey, noting that over 90% of CSO staff would recommend CSO as a great place to work. We encourage you to check us out!

CSO offers Training in: Trauma Informed Care, Motivational Interviewing, Cultural Diversity, Equity and Inclusion, Mindfulness Skills and more. 

EOE/AA