Family Services Program Supervisor - Crystal Stairs

Crystal Stairs, Inc.

Improving the Lives of Families through

Child Care Services, Research, and Advocacy

Crystal Stairs is committed to building and sustaining a diverse, fully vaccinated workforce and culture. As part of this commitment, Crystal Stairs does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status, in any of activities or operations.

Enrollments - Program Supervisor

What We're Looking For:

We are looking for a Supervisor for our Enrollments Department who is committed to excellence and the mission, goals and values of Crystal Stairs. Under the general supervision of the Enrollments Coordinator the Enrollments Program Supervisor is primarily responsible for delivering services to families under the subsidized child care assistance program. The Supervisor manages a team of Program Specialists and other support staff, and coordinates activities in support of the delivery of services. In this critical position you will monitor caseloads and terminations to ensure enrollment flow is consistent with expenditure projections; prepare and submit reports. You will participate in staff and management meetings to identify workflow needs, staff development and training needs, and provide opportunities for in-house training and/or external workshops, seminars and conferences.

Other key duties include:

• Supervise the provisions of the Case Management Services and contract requirements.
• Ensure that program staff achieves performance standards and contract requirements, while providing excellent internal and external customer service.
• Participate in the overall planning and evaluation of program operations, quality control and client services.
• Track and monitor performance, conduct and attendance of employees including timely submission of e-time.
• Provide direction, leadership and coaching to staff members by conducting periodic staff meetings and frequent check-ins.
• Provide opportunities for employees to develop their competencies.
• Provide appropriate staff development, including corrective action when necessary and conduct Performance Evaluation Process in timely manner.
• Select and hire well-qualified, talented staff that reflects labor market diversity.
• Represent the program and agency at professional organizations and community meetings

EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES YOU SHOULD POSSESS:

• Minimum 2 years of supervisory experience preferred; leadership experience.
• B.A. or B.S. degree in social services, social welfare or related field; relevant work experience may be substituted for college level education.
• Knowledge of contractual requirements for the California Department of Education and agency policies and procedures preferred.
• Must have knowledge of County, State and Federal provider contract requirements for Alternative Payment and Child Care Subsidy Programs.
• Strong time management, organizational skills and ability to maintain confidentiality.
• Ability to organize, prioritize and delegate workflow.
• Ability to exercise of independent discretion and judgment in determining course of action for specific situations.
• Excellent written and oral communications skills in order to prepare and deliver effective public presentations to a variety of audiences.
• Excellent customer service skills and experience working with a diverse client base.
• Ability to handle multiple projects and meet deadlines.
• Intermediate to Advanced experience with MS Word, Excel and databases.
• Ability to apply program guidelines and follow procedures.
• Ability to analyze complex information and develop creative, effective and efficient solutions.
• Strong attention to detail and ability to multi-task

Special Requirements

• Must have up to date COVID vaccination

Total Package of Benefits

• Medical/ Dental/ Vision/ - 95% Covered by employer
• 401k Matching Options
• Flex Spending
• Pre-paid Legal Services
• Sick and Vacation Time
• Paid Holidays
• Opportunity for Growth and Development
• Robust Learning Management System offering the following continuing education units: PDC, HRCI, CEU, CPE, PDU, SHRM

Qualified applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Crystal Stairs, Inc. is committed to building and sustaining a fully vaccinated, diverse workforce and culture. As part of this commitment, Crystal Stairs, Inc. provides equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, color, medical condition as defined by state law, ancestry, religion, sex, national origin, age, marital status, sexual orientation, gender, ethnic group identification, mental or physical disability, pregnancy, childbirth and related medical conditions, or any other legally protected status.

Additional Requirements: Must be fully vaccinated and remain fully vaccinated against COVID-19. Per the CDC, fully vaccinated means at least 2 weeks after (1) a second dose in a 2-dose series, or (2) a single-dose vaccine, and this status and definition applies to COVID-19 vaccines currently authorized for emergency use or approved by the U.S. Food and Drug Administration.

For more information about Crystal Stairs, Inc. please visit our website at: www.crystalstairs.org