Field Case Manager at Optum

$5,000 Sign-on Bonus for External Candidates

Optum Home & Community Care, part of the UnitedHealth Group family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an individual’s physical, mental and social needs – helping patients access and navigate care anytime and anywhere.    

As a team member of our Optum At Home product, together with an interdisciplinary care team we help patients navigate the health care system, and connect them to key support services. This preventive care can help patients stay well at home.   

We’re connecting care to create a seamless health journey for patients across care settings. Join us to start Caring. Connecting. Growing together. 

We‘re making a strong connection between exceptional patient care and outstanding career opportunities. The result is a culture of performance that‘s driving the health care industry forward. As a Telephone Case Manager RN with UnitedHealth Group, you‘ll support a diverse member population with education, advocacy and connections to the resources they need to feel better and get well. Instead of seeing a handful of patients each day, your work may affect millions for years to come. Ready for a new path? Apply today!

Primary Responsibilities:

• Assess, plan and implement care strategies that are individualized by patient and directed toward the most appropriate, lease restrictive level of care


• Identify, initiate, and follow up on referrals for community based programs and providers; including financial, psychosocial, community and state supportive services


• Manage the care plan throughout the continuum of care as a single point of contact


• Communicate with all stakeholders the required health-related information to ensure quality coordinated care and services are provided expeditiously to all members


• Advocate for patients and families as needed to ensure the patient‘s needs and choices are fully represented and supported by the health care team

The schedule for this position is Monday - Friday, 8am - 5pm.  This is a field-based position visiting our members in their homes, community-based housing, and long-term, skilled and acute care facilities in the Washington DC area. You‘ll need to be flexible, adaptable and, above all, patient in all types of situations.

This is high volume, customer service environment. You‘ll need to be efficient, productive and thorough dealing with our members over the phone. Solid computer and software navigation skills are critical. You should also be strongly patient-focused and adaptable to changes.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:  

• Current, unrestricted RN license in Washington DC


• 3+ years of experience in a hospital, acute care or direct care setting


• Demonstrated ability to type and have the ability to navigate a Windows based environment


• Access to reliable transportation


• Ability to work in a field-based capacity in Washington, DC

Preferred Qualifications:  

• BSN


• Certified Case Manager (CCM)


• A background in managed care


• Case management experience


• Experience or exposure to discharge planning


• Field based experience going into homes 

Washington, D.C. Residents Only: The salary range for this role is $58,300 to $114,300 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.