Field Client Care Coordinator Customer Relations - National Home Care LLC

Are you a high energy, self directed and a persistent individual, if yes we want you on our team.


Join our team and be part of our mission to give the highest quality of affordable Home Care. We believe that your skills and qualifications have a critical role in our pursuit to serve.


Position Description


The Client Care Coordinator is an entry level position, to introduce this team member to all aspects of the business and eventually developing this individual into external Client care coordinator responsible for developing and maintaining relationships with referral sources who will recommend agency to potential clients. The Client Care Coordinator will call on these representatives regularly to encourage referrals as well as update them on any clients sent to the agency. The Client Care Coordinator will understand all programs, Transitions of Care, etc. and use these to differentiate the agency in the marketplace. In addition, the Client Care Coordinator may do some direct consumer sales. The ultimate goal for the Client Care Coordinator is to continuously increase business.


Qualifications



+ Good Attitude, high energy, willingness to learn all aspects the operation


+ Compliance with Home Care Central bonding criteria


+ Eighteen years of age or older, with U.S. citizenship and/or equivalent employment eligibility authorization.


+ Demonstrated ability to effectively communicate and interact with referral sources, clients, clients' families, co-workers and all supervisors.


+ Strong verbal and written communication skills and strong interpersonal skills


+ Ability to give presentations to large groups of people as well as one on one.


+ Knowledge of social media, SEO, etc. strongly considered.


+ Associate or Bachelor degree Communication, English, history major strongly recommended


+ Ability to perform multiple tasks under strict deadlines



Routine Duties



+ Take incoming calls from clients, resolve client issues, intake calls


+ Assign Caregivers to cases and introduces clients to new caregivers


+ Hire and orient new caregivers


+ Develop, establish and maintain relationships with major referral sources, (e.g., hospitals, assistant living facilities, rehab centers, hospice and other health care provider professionals).


+ Provide referral sources with information about Home Care Central  in a manner that will encourage referrals.


+ Conduct research on new and untapped referral sources.


+ With agency owner, develop and implement sales strategies that will increase business.


+ Work closely with scheduler and recruiter to identify and/or recruit caregivers who are qualified to serve the clients' needs based on the referral source type.


+ Conduct sofa visits to educate potential clients and families on home care services in a way that will encourage new client sign on.


+ Inform hospital or other facility personnel in a timely manner as to the status of any referral received.


+ Conduct large group and one-on-one presentations on various topics as necessary. These presentations may be directed to referral sources or direct consumers.


+ Order marketing material as necessary with approval from agency owner.


+ Weekly meeting with owner to discuss sales progress and upcoming marketing meetings for all referral sources.


+ Meet sales goals on a weekly and monthly basis.


+ Other duties as assigned.



Call click apply. We look forward to having you on our team!


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