Field Energy Outreach Specialist - Walker-Miller Energy

Company Overview:

Walker-Miller Energy Services is a 24-year-old Detroit-based, core-values driven company committed to changing lives through energy efficiency.  We create and manage customized energy waste reduction programs that help electric, and gas utilities meet mandated energy savings goals.   

Our experience driven philosophy of energy efficiency as economic development helps families and businesses save energy and save money. Through innovative, inclusive initiatives, we help build communities by creating local jobs, producing equitable energy savings for all rate payers, and spurring the growth of diverse local businesses.

Our operating philosophy is reflected in our core values. We refer to them as BEHIVE.

B - Boldly Go

E – Embrace Equity

H - Humble Confidence

I - Inclusive Stewardship

V - Value Reputation

E - Extraordinary Experience

Position Summary

The Field Energy Outreach Specialist will work for the Diverse Program Ally Incubator responsible for identifying, recruiting, and supporting diverse contractors to participate in energy efficiency offerings. The specialist will oversee and implement tasks and activities, alongside team members in delivering the Diverse Program Ally Incubator.  The specialist must be able to identify and rectify potential problems and be responsible for mentoring, coaching, training, and developing contractors to be successful as an Energy Efficiency Program Ally.  

Essential Duties and Responsibilities: This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

• Embrace and operate within the core values.
• Develop a comprehensive understanding of the program's strategic direction regarding energy efficiency and business activities of its customers.
• Establish and maintain effective working relationships with employees, other agencies and the public.
• Act as the primary point of contact for customer service and communication between the existing Ameren Program Ally Network, diverse contractors within the Ameren Illinois Service territory, and programmatic staff
• Serve as a liaison to the Diverse Program Ally Incubator program staff and Ameren Illinois Partners to escalate concerns as needed
• Navigate and manage Program Ally, utility customer, and utility client relations
• Present Program goals and opportunities, develop/facilitate/nurture business relationships, and explain technical/operational issues to Program Allies, customers, and the client
• Provide one-on-one in-field and on-site project support to program participants.
• Recruit, develop, support, and mentor program participants

Basic Qualifications: 

• Bachelor's degree in business/marketing or communications or 2 years of experience in basic wiring, lighting, HVAC, troubleshooting and other technologies installed in residential, commercial and industrial buildings and/or background in one or more of the following:
• Building Science and Design
• Building Envelope Professional (BPI)
• Weatherization or related fields
• Building maintenance
• Home inspection
• HVAC, lighting, controls, or renewable energy
• Technical aptitude required to diagnose and perform mechanical tasks related to energy efficiency
• Experience in installing technologies, manual labor and using tools -
• Experience working with small businesses/vendors as contractors.
• Must be able to handle a wide work variety that may not be explicitly stated above listed duties and work in a fast-paced environment.
• Ability to work independently and excellent organizational skills.
• Analytical ability is required to gather and summarize data for reports, find solutions to various administrative problems, and prioritize work.
• Proficient in Microsoft Office, specifically Word, Excel, PowerPoint, and Outlook, with strong data entry skills in entering information in tracking systems/databases.
• Must be able to handle a wide work variety and work in a fast-paced environment as needed.
• Ability to communicate effectively, both verbally and in writing with customers, clients and team members and function well with a very diverse group of people.
• Ability to thrive in a collaborative environment and work under frequent time pressures.
• Utilize good judgement to plan and accomplish goals and troubleshoot issues as needed.
• Previous 3-5 years' customer service experience
• Possess a working knowledge and understanding of utility rebates and incentives and how they're applied to energy efficiency measures
• Must be able to calculate electric and gas net savings.

Preferred Qualifications: 

• Experience with resource identification, project management, or business development support.

Licenses & Certifications:

• Valid driver's license 

Physical Demands and Work Environment 

• Required to sit, stand, walk; talk and hear; and ability to touch and handle tools and/or controls
• Ability to lift up to 20 pounds.
• Noise level is typically moderate.

Travel:

• Up to 60% travel across central and southern Illinois

Note: The physical demand and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   

The above information describes the general duties and requirements necessary to perform the principal functions of the position.  This shall not be construed as a detailed description of all the duties and requirements that may be necessary in this position. 

Walker-Miller Energy Services is an Equal Opportunity Employer.

 At Walker-Miller Energy Services, we Embrace Equity by encouraging qualified candidates from all backgrounds and identities to apply for open positions! We have several optional questions about candidates' demographics, but they do not impact hiring decisions. In fact, all candidate demographic data is anonymized for compliance purposes and to reduce unconscious bias in the hiring process, so none of the information collected here will be attached to your individual application. We ask for this information because Walker-Miller is committed to inclusive recruitment practices, so we hold ourselves to a high standard in developing a candidate pool that is diverse in background, experience, and perspective.

Walker-Miller Energy Services participates in E-Verify. Which confirms employment authorization of all newly hired employees and most existing employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. For new hires, the E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to www.uscis.gov and click on 'E-Verify' located near the bottom of the page.

E-Verify Notice

E-Verify Notice (Spanish)

Right to Work Notice

Right to Work Notice (Spanish)