Field Engineer - Solarus Technologies Inc

Solarus Technologies is on the lookout for a high-impact Field Engineer who excels at resolving technical issues with a unique blend of speed and outstanding customer service. We believe that the best solutions not only fix problems but also enhance the customer experience—even when starting from a challenging situation.

Percentage of Travel Required: Up to 50%

Position Overview:As a Field Engineer, you will be responsible for providing top-notch technical support to our clients, ensuring that their IT infrastructure runs smoothly. You’ll need to balance quick resolutions with permanent fixes, all while keeping our customers informed and satisfied.

Key Responsibilities:

• Technical Support: Provide first-line and second-line technical support to clients, troubleshooting hardware, software, and network issues both remotely and onsite.
• System Monitoring: Monitor client systems and networks for optimal performance, utilizing tools for proactive maintenance and alerts.
• Incident Management: Manage and resolve incidents reported by clients, ensuring timely communication and updates throughout the resolution process.
• Documentation: Maintain accurate records of issues, solutions, and system configurations to enhance knowledge sharing.
• Backup and Recovery: Implement and manage backup solutions to ensure data integrity and assist with recovery procedures as needed.
• Client Onboarding: Assist in onboarding new clients, including system setup, configuration, and training on services and tools.
• Network Administration: Support and manage network infrastructure, including routers, switches, firewalls, and VPNs.
• Security Management: Monitor and implement security measures to protect client systems from threats, including updates and vulnerability assessments.
• Onsite Support: Travel to client locations, including those based in NYC, to provide onsite support for complex issues.
• Collaboration with Teams: Work closely with other IT teams to coordinate efforts in delivering comprehensive solutions to clients.
• Continuous Improvement: Stay updated on industry trends and technologies to recommend enhancements to client systems and services.

Qualifications:

• Minimum of 6 years of experience as a field engineer supporting technical programs. Expertise, training, and hands-on experience with specific systems and technologies are more important than the number of years of experience.
• Experience with IP-related services: TCP/IP, UDP, ICMP, PPP, and SIP (desired).
• Experience installing and maintaining Cisco routers and switches (desired).
• Familiarity with UPS systems and AC/DC power systems, including installation and connection (desired).
• Working knowledge of CAT 5, CAT 6, and Fiber Optic cable, connectors, with demonstrated capability of fabricating required equipment.

Why Join Us?

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A collaborative environment that values innovation and customer satisfaction.

If you are a proactive Field Engineer who thrives in fast-paced environments and is passionate about delivering exceptional customer service, we want to hear from you!