Field Operations and Maintenance Lead | Charge - Beta Technologies

At Beta Technologies, we apply our intellectual curiosity, passion for aviation, and commitment to sustainability toward a shared mission of revolutionizing electric aviation. Regardless of the position one holds, each team member brings their talent and desire to positively impact the environment and lives of others in a refreshing, vibrant, and inclusive culture.

We are seeking an experienced, empathetic, and dynamic Field Operations and Maintenance Leader to play a key role in the development and management of our deployed electric aircraft chargers and ground support equipment. BETA is committed to providing reliable and efficient charging infrastructure to support the sustainable growth of electric aviation. The Operations and Maintenance Leader will be responsible for overseeing day-to-day operations of deployed assets, ensuring system reliability, and implementing maintenance strategies to optimize the performance of our deployed chargers.

How you will contribute to revolutionizing electric aviation:

• Team Leadership: Build and lead a skilled operations and maintenance team, providing guidance, training, and performance feedback. Foster a culture of safety, reliability, and continuous improvement within the team.
• Maintenance Planning and Execution: Develop and implement preventive and corrective maintenance plans for charging infrastructure to ensure optimal performance. Coordinate with the field service team to conduct regular inspections, testing, and repairs of charging equipment.
• Customer Support: Establish and maintain a customer support system that ensures prompt and empathetic resolution of customer inquiries and issues. Provide leadership that emphasizes empathy, understanding, and responsiveness in customer interactions. Collaborate with customer support teams to gather feedback, identify pain points, and implement improvements in the overall customer experience.
• Data Analysis and Reporting: Utilize data analytics tools to monitor charging network performance, identify trends, and implement improvements. Generate regular reports on system reliability, maintenance activities, and other key performance indicators.
• Collaboration: There will be close collaboration between cross-functional teams including, engineering, product management, manufacturing, sales, and quality to gather insights, identify recurring issues and drive continuous improvement.

Minimum Qualifications We are seeking:

• + 10 years of proven experience in the installation and maintenance of electrical systems (i.e. solar, energy storage, UPS, etc..) or charging infrastructure.
• Strong knowledge of electrical systems, charging technologies, and relevant regulations.
• Excellent project management and organizational skills.
• Leadership experience with a focus on building and managing high-performing teams.
• Excellent communication and interpersonal skills for effective customer interactions.
• Ability to work independently and manage time efficiently, with a strong sense of responsibility.
• Willingness to travel regularly to customer sites.
• Outstanding communication skills, both written and verbal, with the ability to explain technical concepts to customers and team members who have varying levels of technical knowledge.
• The ability to operate with empathy, professionalism, and a high sense of urgency to resolve issues.

Above and Beyond Qualifications that will distinguish you:

• Masters in Business or Engineering
• + 15 years of experience working in a technical support or field service environment for a power electronics manufacturer.

Physical Demands and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, fumes, airborne particles, toxic, or caustic chemicals, risk of electrical shock, and explosives. The noise level in the work environment is usually moderate, however, in some instances, this job may require work in areas where ear protection is necessary.

Video Interview:

Please be aware that you may be invited to complete a Video Screening interview. This invite will be sent by email (users@hireflix.com). We highly recommend completing this step of the application process within the following 48 hours should you be invited.

Note: Be sure to check your Junk folder

BETA Technologies provides equal employment opportunity to all individuals regardless of their race, color, religion, age, sex, sexual orientation, gender identity, national origin, ancestry, place of birth, citizenship, disability, veteran or military status, health coverage status, HIV status, genetic information, crime victim status, pregnancy or a pregnancy-related condition or any other characteristic protected by state, federal, or local law. The company does not discriminate, and will not discriminate, and will not tolerate discrimination, based on any of these characteristics during the application process or in employment.

All offers of employment at BETA Technologies are contingent upon favorable results of a thorough background check.

BETA Technologies is an E-Verify employer.