Field Operations Representative - Truporch Homes

Ideal Candidate Profile
 

• Location: Atlanta
• Availability: Mondays through Fridays, with the ability to work flexible hours based on job demands
• Education: Bachelor’s Degree (any field, with preference to relevant experience)
• Experience: 2-5 years in property management, facilities management, or related roles
• Skills:
  • Landscaping knowledge
  • Basic property upkeep
  • Minor maintenance and repair skills (e.g., assembling furniture, painting, installing TVs and ceiling fans, troubleshooting door locks/thermostats)
  • Decorating and house staging capabilities
  • Problem-solving and troubleshooting without supervision
  • Strong organizational and multitasking abilities
  • Comfortable with running various errands around the city (e.g., trash bin requests, picking up materials)
  • Basic knowledge of tools and equipment handling

Key Responsibilities

Property Maintenance & Troubleshooting

• Carry out light maintenance tasks (installing ceiling fans, painting, assembling furniture)
• Troubleshoot smart home systems like thermostats, door locks, and TVs
• Coordinate with contractors for any heavy maintenance issues

Landscaping & Curb Appeal

• Ensure properties are well-kept, including basic landscaping tasks
• Identify and resolve minor outdoor issues to maintain a welcoming property appearance

Interior Decorating & Staging

• Assist with decorating rental properties to enhance guest experience
• Ensure properties are properly staged, styled, and maintained for guest readiness

Errand Running & City-Wide Tasks

• Submit requests for city services (e.g., trash bins, permits)
• Pick up materials, supplies, and equipment as necessary for property management tasks

Project & Task Management

• Work independently to assess property needs and execute tasks without direct supervision
• Provide regular updates and reports on tasks and property status
• Be resourceful in solving problems as they arise, both independently and by coordinating with appropriate teams

Key Attributes

• Self-Motivated & Independent: Able to work unsupervised and take initiative in identifying and solving problems
• Attention to Detail: Thorough in completing tasks, noticing even small details that might need attention
• Strong Communication Skills: Clear and concise in providing updates to the property management team and reporting issues
• Problem-Solving Abilities: Skilled in troubleshooting property-related issues without constant oversight
• Adaptability: Flexible and able to handle a wide variety of tasks, including unforeseen or emergency situations
• Physical Stamina: Capable of handling physical tasks such as assembling furniture, installing appliances, etc., but does not need to manage heavy-duty maintenance (e.g., roofing, plumbing)

Cultural Fit

• Should have an entrepreneurial mindset and be comfortable working in a fast-paced, high-demand environment like short-term rentals.
• Must be proactive, organized, and adaptable to the dynamic nature of property management.

KPIs (Key Performance Indicators)

• Completion Rate: Timely and complete execution of assigned tasks without the need for rework
• Responsiveness: Fast, efficient handling of property needs, including emergencies
• Problem Solving: Ability to independently resolve issues with minimal guidance
• Guest Satisfaction: Positive feedback from property guests due to well-maintained and appealing properties

Apply Here: https://forms.gle/CfDdSZwe3au3wRyt6