Field Service Engineer - Tracsis

Job Title: Field Service Engineer

Location: Fairport NY, USA

FLSA Status: Exempt

Company Overview

RailComm is a leader in enabling railroads to operate safely and efficiently with software and hardware-based automation systems.  Our portfolio of solutions includes yard automation, computer-aided dispatching, and predictive monitoring and analytics.  All our solutions are cloud enabled using leading edge secure worldwide cloud infrastructure. Headquartered in Fairport, NY, we deliver solutions, services, and support to freight, passenger, industrial and port-based railroads throughout the world.

Joining RailComm’s innovative team translates into continual opportunities to expand on what you can do. Our motivated employees come together with a wide variety of skills and backgrounds to create talented teams of problem-solvers. At RailComm, your potential is unlimited!  We are looking for exceptional people to complement our team. If you enjoy a challenging, creative environment, like to learn, and have the passion and drive to make a difference, RailComm may be the place for you.

RailComm encourages a collaborative, fun, and entrepreneurial environment.  We provide our employees with the opportunities to learn new technologies, improve skills, and take responsibility for their work.

What you’ll do?

We’re looking for a Field Service Engineer (FSE) to join us here at RailComm. Day to day you will be required to perform field installations, system testing and commissioning, cutovers, and customer training, while providing exceptional customer service in an industrial railroad environment both remotely and onsite as needed. You’ll read and interpret electrical schematics, configure PC hardware, install PC Operating Systems, drivers, and software, work with low voltage electrical circuits and electronics, troubleshoot electronic and computer-based control systems, configure and troubleshoot basic network technology (TCP/IP, DNS, Active Directory), and produce clear and accurate project documentation using Microsoft Office applications.

Who you will be

We want to make sure you’re set for success so the key skills we’re looking for in the role are below. We know not everyone ticks all the boxes and we’ll provide training on some of the areas if you’re the right person for the role.

• Ability to work under various climates and conditions with the ability to lift up to 50 lbs
• Comfortable working in a fast-paced environment with the ability to work independently with minimal supervision
• Able to make sound decisions and remain focused in high pressure situations
• Outstanding oral and written communication skills with the ability to communicate technical issues with individuals of varying technical aptitude
• Excellent problem solving and analytical skills and the ability to work well in a team oriented
• environment
• Exceptional organization and thorough documentation skills
• Perform component level and system level troubleshooting procedures
• Able to collaborate with systems engineers and other project team members
• Carry out robust independent checks on a wide variety of designs and schematics
• Interpret and assess specifications, standards, and technical reports
• Resolve complex systems problems, demonstrating a tenacious approach to tackling problems while maintaining attention to detail
• Ability to establish and maintain strong working relationships with a range of multidisciplinary stakeholders, demonstrating excellent influencing skills
• Ability to communicate, engage and influence a variety of stakeholders through working within a matrix organization
• Strong written and spoken communication skills, strong interpersonal and influencing skills
• Experience working with Microsoft SQL databases a plus
• Highly motivated individual and problem solver
• Able to travel, both domestic & international, up to 25% of the time
• Able to support engineering and production staff
• Willing and able to provide 24/7 on call support as needed, on a rotating basis
• 2-year technical degree or equivalent work experience required, 4-year degree preferred
• Railroad Industry experience preferred

What we’ll give you

You’ll join a diverse team with a friendly and relaxed culture. We encourage collaboration both with colleagues and customers.

We have a supportive environment where innovation, fresh ideas and creative solutions are encouraged and shared.  

Other benefits we offer include:

• 100% Company sponsored Dental and Vision Plan
• Company funds 80% single plan, 70% family plan for Company sponsored Health Insurance
• FSA spending accounts
• $50,000 Life Insurance Policy, 100% Company funded
• 401(k) and Roth retirement plans with generous company match
• Supplemental Life Insurance available
• Short term and long-term Disability Plans
• Paid vacation
• 10 Company paid Holidays

Our Core Values

• We treat everyone with respect
• We are innovative, always learning, in everything we do
• We are committed to providing value to our customers
• We are committed to working in a collaborative team-oriented environment to achieve common goals
• We practice safety, first and foremost

If this sounds like you, then apply now!