Field Service Engineer I - FUJIFILM Holdings America Corporation

FUJIFILM Healthcare Americas Corporation is a leading innovator in diagnostic and enterprise imaging solutions designed to meet the evolving needs of healthcare across prevention, diagnosis, and treatment. Fujifilm’s medical imaging portfolio includes solutions for digital radiography, mammography, computed tomography, magnetic resonance imaging, ultrasound, endoscopy, and endosurgery. The Synapse® Enterprise Imaging portfolio provides healthcare professionals with the imaging and data access needed to deliver a complete patient record. REiLI®, Fujifilm’s artificial intelligence initiative, combines Fujifilm’s rich image -processing heritage with cutting-edge AI innovations to inspire a new tier of clinical confidence. The In-Vitro Diagnostic portfolio provides the golden standard of molecular based immunoassay technology for liver surveillance, cutting edge clinical diagnostic chemicals for leading laboratories across the country and diagnostic chemicals for OEM white labeling products. The company is headquartered in Lexington, Massachusetts. For more information, please visit 

External US

Job Title: Field Service Engineer I – US 

Job purpose  

The Field Service Engineer I – US is responsible for performing scheduled service work on systems within a service area, and some unscheduled work in the service area with the assistance of technical support, as directed. This position will be responsible for  repair work to ultrasound and related equipment.

Duties and responsibilities  

• Performs preventative maintenance as directed. 
• Performs unscheduled maintenance work with the assistance of technical support. 
• Is able to work independently on preventative maintenance work, but typically requires assistance on unscheduled maintenance work. 
• Performs installations and de-installations of products and a wide variety of peripheral equipment as directed with some assistance. 
• Must maintain excellent working relations with field personnel, home office personnel, and management.
• Must maintain timely and effective communications with management team to escalate issues and customer concerns. Performs the administrative duties associated with the job, including electronic expense reports, weekly timecards, electronic reporting functions such as work orders, service appointments, start times, parts inventory, consumption and returns, assigned computer-based training, and QA/RA work. 
• Keep up to date on administrative responsibilities such as maintaining customer service orders and internal service records per Fujifilm policies. 
• Maintain daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction. 
• Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving. 
• Ensures that all administrative duties and paperwork are completed neatly, accurately, and submitted promptly. 
• Must be prepared to work odd hours and overtime hours on occasion and travel as required. 
• Promote service contract and extended warranty to billable customer and current customer under service contract for renewal as directed 
• Responsible for maintaining exceptional customer relations.
• Responsible for maintenance of assigned tools/test equipment and spare parts.
• Responsible to return parts in the required time frame. 
• Responsible to promote, both internal to the company and externally, the image and reputation of HCUS. 
• Establishes and maintains collaborative relationships with business strategy, sales, marketing, clinical application support, operation, accounting, finance and other related divisions to support successful ultrasound business 
• Performs other duties as assigned  
• Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards

Qualifications  

• Associates degree in electrical engineering, electronics or computer science discipline, or equivalent experience. 
• Minimum one year of previous field service experience. 
• Knowledge of assigned equipment to provide timely repair and effective maintenance. 
• Requires active listening skills and above average customer service skills. 
• Requires sound organization and administrative skills, self-starter a must along with ability to maintain paperwork to FDA and company required standards. 
• Excellent analytical and communication skills with the ability to communicate technical issues in an easy-to-understand manner. 
• Capable of operating test equipment related to job (oscilloscope, meter, and diagnostic testers, etc.). 
• Valid driver’s license and safe driving record.

Physical requirements  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: 

 This position typically works in usual medical, clinical working environments, including sites under construction. 

• Standing/Walking: 
  • This activity occurs frequently and prolonged/repetitively. 
• Sitting: 
  • This activity occurs frequently and prolonged/repetitively. Including when driving to customer sites and/or flying. 
• Lifting/Carrying: 
  • This activity occurs infrequently and periodic with light hand tools, a tool bag, cabinet covers weighing from 1-20 lbs., diagnostic test equipment which weighs from 5-60 lbs., fluid testing container weighing 30 lbs., and replacement components which may weigh from 1-40 lbs. 
• Bending: 
  • This activity occurs occasionally and period/prolonged in the lower back. It occurs with a variety of the tasks. 
• Kneeling/Crawling/Crouching: 
  • This activity occurs occasionally and periodic/prolonged. It occurs primarily in the wiring process as well as accessing the lower panels of the US products. 
• Balancing: 
  • This activity occurs rarely and periodic and occurs when the worker is standing on the ladder as mentioned above.
• Twisting: 
  • This activity occurs rarely and periodically in the low back. It may occur with some of the tasks performed.

 Additional requirements  

• Must have valid driver's license with a safe driving record. 
• Must possess good interpersonal skills. 
• Must be reliable and able to work independently. 
• Must project a professional image.

Travel  

• Up to 100% based on business needs. May include overnight and air travel. 

Salary and Benefits:

• $32.00 - $38.00 (depending on experience), $6,000 target bonus, company car
• Medical, Dental, Vision
• Life Insurance
• 401k
• Paid Time Off

* #LI-Remote

Equal Opportunity Employer

FUJIFILM is an equal opportunity and affirmative action employer.  All qualified applicants will receive consideration without regard to race, color, national origin, sex, gender identity, sexual orientation, religion, disability, protected veteran status or any other characteristic protected by applicable federal, state or local law.