Field Service Engineer - Kurt J Lesker Company

Embark on a journey of innovation and passion as a Field Service Engineer, where your expertise will drive the future of technology. Your role is crucial in the deployment of our state-of-the-art Atomic Layer Deposition (ALD) equipment. Your expertise will not only solve complex challenges but also fuel the innovations of tomorrow. Join us, and let’s shape the future together!

Who We Are:
The Kurt J. Lesker Company is a leading technology and manufacturing company that touches your life every day, you just may not know it yet. How? By manufacturing and providing enabling technology products to industries such as Semiconductor, Aerospace, LED, Consumer Electronics, Medical Device, Electric Vehicles, Thin Film Battery Production and Crystal Growth just to name a few. Did you see the recent rocket launch? Talked to someone via video chat with your phone? Like those new sunglasses? Shave? Each and every one of those applications there is a likely chance the Kurt J. Lesker Company was involved.

Summary:
Your passion for technology and commitment to excellence will enable you to provide exceptional service, and training. Your excitement and aptitude in customer support, troubleshooting, operations, preventive maintenance, and upgrading high-tech equipment will enable you to adeptly address customer inquiries and enhance their understanding. This role offers the unique opportunity to travel both domestically and potentially internationally, expanding your horizons and enriching your professional experience.

The typical travel expectation for this position equates to about 40%-50%. If you are someone who likes to be hands-on, enjoys travel and wants to interact with our global customers who are enabling technology for a better world, this is the right position for you.

Key Job Elements:

• Assemble, install and test standard mechanical and electro-mechanical assemblies or systems
• Regularly troubleshoot electrical and controls related issues
• Troubleshoot electro-mechanical and operational related issues
• Direct customer interaction and training during installations, service visits and remote support
• Perform work in a logical organized manner while maintaining a high level of quality workmanship
• Identify areas for improvements related to cost reductions, safety or serviceability
• Examine warranty claims, handles customer returns and exchanges
• Interact with other departments to ensure timely delivery, customer service or problem resolution
• Reading and interpreting engineering schematics
• Scheduling of required travel and control of expenses

Qualifications:

Required

• 5 or more years related experience or relevant course work with an Associate’s degree (or accredited trade school or collegiate program)
• Desire to be self-motivated in a fast-paced environment
• Strong interpersonal and organizational skills
• Professional verbal and written communication skills, facilitating efficient interaction with global customer base
• Experience with PLC/control tools/equipment and associated software
• Ability to travel domestically and work overtime/weekends as needed
• Competent in Microsoft Office applications
• Ability to lift up to 30 pounds

Preferred

• Experience with project management, customer service tools and lean office objectives
• Basic understanding of the operation and processes related to thin film deposition techniques and vacuum technology
• Understand processes related to thin film deposition systems, including pump down, vent and material deposition

• Medical, Vision, Dental, Life, and Disability Insurance
• Paid Time Off
• 401K Match
• Flexible Spending Plan
• On site Gym and Running Trail
• Employee Engagement and Sustainability Programs
• PBT’s Best Places to Work
• Business Ethics Award
• Advanced Manufacturing Award
• Competitive Wages

Kurt J Lesker Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. KJLC is committed to providing reasonable accommodations for persons with disabilities (unless doing so will result in undue hardship). If you need a reasonable accommodation for any part of the employment process, please send an e-mail to our human resources department at hr@lesker.com or call (412) 387-9200 to provide the nature of your request.

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