Field Service Engineer SME - Serco North America

Are you looking for Field Service Engineer SME role where you will support our US Military? Then Serco has the right opportunity for you! 

As the Field Service Engineer SME, you will work solo or as a member of a team performing work on CCTV and IT systems at DoD facilities Worldwide. This work involves installing/maintaining video surveillance cameras, desktop computing systems and peripherals, cabling, and rack-mounted equipment at U.S. Army Installations Worldwide. 

You will perform a combination of typical duties such as:

• Follow specific instructions, assemble, or construct simple or standard equipment or parts, service or repair simple instruments or equipment
• Conduct a variety of tests using established methods, adjusting, and operating equipment, recording test data, and pointing out deviations resulting from equipment malfunction or observational errors
• Gather and maintain specified records of engineering data such as tests, drawings, etc., performing computations, plotting data, and verifying that test data meets acceptance criteria.
• Perform prescribed preventative maintenance inspections (function checks, visual inspections, cleaning of CCTV/IT equipment, etc)
• Perform the installation of CAT 6 cabling.
• Terminate CAT 6 using T568B color code standard.
• Other duties may be assigned.
• You will be able to work from anywhere while you are not on travel.

To be successful in this role, you will have to:

• Be willing to travel up to 90% of the time, up to four months at a time.
• Be able to successfully undergo a pre-employment background check investigation and a drug screening.
• Must be able to obtain access to all military installations and obtain a CAC (Common Access Card).
• Education: High School Diploma/GED
• Be able to receive a favorable determination from the National Agency Check with Inquiries background investigation National Security Check including finger-prints checks.
• This position supports a U.S. Government Contract whose terms require Serco to staff it only with U.S. Citizens.
• Be able to travel internationally and have the ability to obtain a valid United States passport.
• Have 4 years of working experience be able to pull, dress, and terminate using 568B standard.
• 4 years of working experience installing racks, cable conveyance, and all peripheral equipment.
• 4 years of working experience troubleshooting and resolving issues related to cables and networks.
• 2 years of working experience in Troubleshooting various appliance-level errors to resolution.
• Follow instructions to update various Operating Systems and firmware’s as directed.
• 1 to 2 years of working experience in collaborating with the engineering team to provide solutions to technical problems.
• 1 to 2 years of working experience in conducting, testing, calibration, and troubleshooting of mechanical, electrical, or electronic systems.
• Maintain accurate records of maintenance, repairs, and system modifications.
• Prepare technical reports and documentation on test results, 
• 1 to 2 years of working experience following and performing activities related to Preventative Maintenance of installed CCTV systems.
• Be willing to work more than 40 hours/week.
• Be able to work in areas with drafts, noise, and temperature variation.
• Be able to work in high heat spaces, climb dry dock stairs/ladders, work in kneeling position for layout of cable runs under false decking, lift up to 50 pounds with 80% of work requiring carrying, pushing, and/or pulling up to 40 pounds for majority of shift while being in a standing, crouching, or walking position.
• Be able to perform work on ladders and lifts.
• Be able to work with power tools: drill, Sawzall, Rotozip saw, Dremel.
• Be able to lift objects up to 50 lbs. without assistance.
• Be able to work after normal duty hours depending on customer requirements.
• Work during inclement weather or other adverse conditions.
• Able to work independently, meet schedule and duty requirements.
• Be able to pay attention to safety standards and follow all OSHA and safety rules at all times.
• Years of working experience

Other Essential Function:

• Candidates must exhibit professional behavior that promotes teamwork, cooperation, and productivity.
• Must be organized, with the ability to coordinate, prioritize, and execute multiple tasks.
• Strong verbal and written communications skills.

Preferred experience, education, skills, and certifications

• A current OSHA certification
• A current BISCI certification
• A current US passport
• A four-year degree related to the job description listed above

If you are interested in supporting and working with our military and a passionate Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career! Apply today to discover your place in our world!

Military Veterans and Spouses encouraged to apply!

In compliance with state and local laws regarding pay transparency, the salary range for this role is $66,558.60 to $110,931.00; however, Serco considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, and key skills.

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.