Field Service Manager - DISH

Company Summary:

DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™.

Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile. 

Department Summary:

The In-Home Services field professionals lead all field operations and thousands of technicians across nearly 100 facilities across the country. Devoted to building a collaborative and committed group of employees who manage inventory, fleet and performance - IHS is the driving force that connects our customers with the industry’s best products and services for DISH.

Job Duties and Responsibilities:

The Field Service Manager provides leadership and manages the overall direction of the Field Service Technician team to ensure 100% customer satisfaction. We are looking for a leader with strong problem-solving abilities, excellent interpersonal skills, and a customer service focus.
 
As a Field Service Manager you will be responsible for directing, coaching, and developing technicians to create a high-performing team that delivers the best customer service possible.  This highly rewarding position offers a very competitive starting salary plus the opportunity to earn generous bonuses based on the performance of your team. We provide a company vehicle, free DISH programming, paid training, and incredible opportunities for advancement. 
 
Key Responsibilities:

• Supporting new employees through training and future development
• Demonstrating and coaching behaviors that ensure quality customer service
• Training existing Installers/Technicians on changing processes, procedures, and technologies
• Conducting on-site inspections to evaluate and coach team members regarding quality service and adherence to safety standards
• Improving team and individual performance by working hands-on alongside the technicians
• Managing fleet-related processes including vehicle maintenance and upkeep
• Addressing escalated customer and/or employee issues

Skills, Experience and Requirements:

Education and Experience:

• High School diploma, college degree preferred but not required

Skills and Qualifications:

• A strong competency in leading, developing, mentoring, and coaching
• Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals
• Ability to obtain an elevated understanding of processes, procedures, and responsibilities performed by direct reports
• Ability to write reports and correspondence
• Excellent presentation, facilitation, and communication skills
• Ability to frequently lift and/or move up to 75 pounds, work in small spaces and/or in all climates, and safely operate a motor vehicle
• Ability to climb a 40 Ft. ladder safely.  Employee, including any tools or equipment that is carried, must be able to remain within the weight requirements of either the 300-pound ladder or the 375-pound ladder (the fall protection equipment capacity is 310 pounds and the tools are 40 pounds)
• Willingness to work flexible hours, including 45+ hours a week, including weekends

Benefits:

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities and a flexible time away plan. All benefits can be viewed here: DISH Benefits.

 

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.

 

This will be posted for a minimum of 3 days or until the position is filled.

Salary Range:USD $63150.00 - $90000.00 / Year