Field Service Project Manager - Clean Harbors
Jacksonville, FL 32099
About the Job
- Responsible for the project management of emergency spill response management.
- Responsible for managing all phases of spill response including, working directly with clients to ensure a timely successful spill cleanup, regulatory compliance, with client with safety and cost effectiveness in mind.
- Create and manage remedial work to include development of cope of work, Development of Request for quote (RFQ) validation of quotes received to assure the most equipped and best contractor response is awarded to assure a complete closure of the incident.
- Accurately log information from client interactions into ALERT systems; update in a timely and accurate manner so that clients can track services inquiries and resolution.
- Review analytical results to ensure compliance meeting specific state/province requirement and accomplish site closure.
- Submit initial written, electronic, and intake reports to regulatory agencies.
- Manage proper disposal of all waste.
- Audit all subcontractor work orders/invoices for accuracy.
- Input correct information into the ALERT system, including use of correct grammar and spelling, accurate selection of all appropriate categories, and addition of any notes or comments pertinent to the contact and/or contact record.
- Providing and maintaining excellent customer service and satisfaction.
- Ensure all DOT, OSHA, safety rules, regulations, guidelines, policies, and site-specific safety plans are following throughout cleanup activities.
- Ensure that all client SOP's and special instructions are performed and are compliant.
- Communicate effectively to contractors, clients, regulatory officials, etc...., through both written and verbal communication.
- Return all internal and external calls, emails, and facsimiles in a timely manner to ensure that client concerns are understood, addressed, and resolved in an efficient and complete manner as possible.
- Maintains professional competency in all aspects of the job.
- Relays emergency and non-emergency information to personnel in the field along with feedback on contractor.
- Perform other job-related duties as required.
- When necessary, answers a multi-line telephone system for emergency and non-emergency calls for clients, screen, and transfers calls, in a high-volume phone environment.
- When necessary, complete phone screenings and assists clients in obtaining needed paperwork, SDS, from other providers and facilities.
- Report to Sr Mgt any items of concern as relates to client or contractors' expectations
- Efficiently log "Billable Time" on a daily basis, in accordance with company guidelines and activities completed
Source : Clean Harbors
