Field Service Project Sup/Data Entry- Temp - Clean Harbors

• Review projects every day to confirm all regulatory reporting requirements have been completed.
• Work closely with Project Managers to assist them with various tasks such as obtaining final documents from contractors, call regulators to provide updates when needed and review projects for closure.
• Compile final documentation and organize in a neat fashion summarizing for the client, all work completed on the project. (See separate Closure SOP)
• Prepare final billing sheet for review and upon approval, submit final invoice to client. (See separate Invoicing SOP)
• Assist the call center as back up to high call volume times.
  • Timely answers a multi-line telephone system for emergency and non-emergency calls from clients.
  • Screen and transfer calls in a high-volume phone environment.
  • Answer phones and handles all intake inquiries for incidentals and incidentals with reporting.
  • Complete phone screenings and assists clients in obtaining needed paperwork.
  • On specific accounts, obtains authorization from Operations Manager, Project Manager, Environmental specialist, or Program Manager to verify if a spill can be cleaned by terminal once SDS is obtained.
• Accurately log information from client interactions into ALERT system.
  • Including use of correct grammar and spelling, accurate selection of all appropriate categories, and addition of any notes or comments pertinent to the contact and/or contact record.
• Providing and maintaining excellent customer service and satisfaction.
• Ensure that all SOP's and client special instruction are performed and are compliant.
• Efficiently identify and escalate any calls or emails regarding emergency spill and/or remedial activities needing completion communications to appropriate Project Manager.
• Conduct telephonic regulatory reporting in states/provinces across US/Canada to ensure regulatory compliance on behalf of client.
• Submit written, telephonic, and online reports to regulatory agencies (initial and interim reports).
• Communicate effectively to contractors, client, regulatory officials, etc., through both written and verbal communication.
• Return all internal and external calls, emails, and facsimiles in a timely manner to ensure that customers' concerns are understood, addressed and resolved in an efficient and complete manner as quickly as possible.
• Perform other job-related duties as required.
• Effectively log time "Billable Hours" to specific project to cover cost of service provided

Project Specialist - Finance Functions:

Prepare final billing sheet for review and upon approval, submit final invoice to client. (See separate Invoicing SOP)

• Contractor Invoice receipt and upload -
  • Contractor invoice retrieved from invoice@ertsonline.com
  • Invoice broken down into appropriate files.
  • Uploaded into Alert for PM review
  • Contractor Statements are reviewed Monthly to assure timely payment to contractors.

• Manual Upload to Client external payables systems
  • Some clients have external systems that invoices need uploaded into.
  • Invoice is completed then uploaded per clients AP system protocols.
• Report and document Alerts ready to close
  • Run reports to verify AR Systems and Alert system invoicing are completed and updated appropriately.
• Client payable summaries
  • Month to date billing summaries is reviewed, updated with current status, returned to client