Field Service Region Manager - Technical Safety Services

Who are we?

Technical Safety Services (TSS) is a leading laboratory service provider with locations across the United States. Our customers include leading life sciences and healthcare companies and renowned research institutions. We are rapidly growing and looking for additional passionate and talented employees to join our team and partner with TSS’ customers who are doing dramatic work focused on improving the human condition. 

TSS ensures the equipment our customers use to keep their employees and products safe is in full working order. We are the leading provider in the country of testing and certification services for cleanrooms, fume hoods, biological safety cabinets, and other controlled environment equipment. Working at our customers' facilities, TSS employees are key enablers – helping ensure safety, accuracy, and compliance in some of the leading laboratories in the United States.

How will you make an impact?

The Field Service Region Manager is a key team member and contributor that helps manages the day-to-day operations of their specific region of responsibility which includes all personnel activities, technical oversight, general workflow, and budget. The basic function of the Field Service Region Manager is to supervise and manage the operations department, as well as plan, schedule, direct, and coordinate activities of personnel engaged in providing testing, certification, and related services. The Field Service Region Manager is responsible to achieve growth, productivity, and revenue goals as mandated by top management. 

 What will you do?

• Manage and develop operations department.
• Manage and grow customer base, in line with organizational services and growth
• Manage and grow revenue, per organizational growth targets
• Meet productivity goals, expressed as revenue per technician, allocated training man hours, gross profit margin, and monthly gross revenue.
• Responsible for supplying accurate, correct and on-time data and reports to the General Manager.
• Conduct on time operations department reviews and performance feedback.
• Responsible for contracts, pricing, and proposals.
• Ensure technician productivity goals are met, and logistical issues are addressed.
• Coordinate large field projects.
• Act as interdepartmental liaison with other departmental managers.
• Coordinate staff as needed with satellite offices.
• Manage regional facilities and fleet
• Other duties as assigned

How will you get rewarded?

Compensation and Benefits

• Salary range of $90,000 - $132,000 annually
  (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with industry data.)
• Medical, vision, and dental insurance
• 401(k) plan with a company matching contribution
• Long-term disability, short-term disability, and life insurance
• Competitive Paid Time Off (PTO) and company paid holidays 

How will you get here?

Education and Experience

• Requires a bachelor’s degree in Business Administration, Finance, or another related field. Graduate degree preferred.
• Requires 4 years of relevant business leadership experience including profit/loss and key performance indicators.
• Requires 2 years of people management experience.
• A combination of education, training and related experience may meet requirements.

Knowledge, Skills, and Abilities

• Excellent customer service and relationship building skills.
• Excellent and clearly demonstrated leadership, business, and overall management skills.
• Possess interpersonal skills to drive collaboration, commitment and productivity when working with cross-functional teams and customers.
• Ability to simultaneously manage multiple teams to achieve business goals together.
• Advanced analytical skills to organize, plan and coordinate sales/operational activities and participate in development of long-range plans for the company.
• Excellent verbal and written communication and presentation skills, including the use of open and constructive feedback.
• Advanced proficiency with the Microsoft Office suite.

TSS is a passionate equal opportunity employer and celebrates diversity. Interested in a role but not sure it’s the right fit for you? Call us and let’s talk.

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