Field Service Supervisor, Heavy, Altorfer Industries - Altorfer CAT

Working Hours/Days:monday through friday 630am to 3 pm Overview:

POSITION SUMMARY:

Field supervisor is accountable for the dispatch, efficiency and discipline of all field technicians assigned to her or him. This person must possess a deep knowledge of construction equipment repair processes and dispatch organizational skills. Customer relations and customer satisfaction are also key ingredients of the job.  

Basic Duties:

The Field Service Supervisor is responsible for all field service activity in his territory . Responsibilities include the following.

• Exemplify our Corporate Values of Integrity, Customer Focus, Accountability and Teamwork

• Provide leadership and direction as required to achieve the highest levels of customer satisfaction, employee engagement and profitability

• Conduct regular meetings to coordinate activities, provide guidance, gather information and communicate company strategy

 

• Manage work-flow and scheduling to achieve the highest levels of customer satisfaction and shop efficiency
• Manage service, repair and reconditioning of machines and components in the field.
• Manage field service customer communications
• Manage the work order process from opening jobs through job invoicing
• Develop quotes for complex jobs and quote approvals
• Consistently enforce work rules and company policies
• Effectively manage all Work In Progress (WIP)
• Conduct semi-annual performance reviews for all direct reports
• Ensure operations conform to industry and company performance metrics and benchmarks
• Occasionally participate in sales calls with Sales Reps.
• Perform all safety inspections on field vehicles and current employee safety programs.
   
  

Qualifications:

EDUCATION/QUALIFICATION/EXPERIENCE:

• 5 years’ experience as a service technician in the heavy equipment field or related fields, military, or diesel technology trade degree
• Minimum of at least two years demonstrated previous management and/or leadership experience
• Advanced user of all Microsoft Office products to include Excel
• Working knowledge of Caterpillar programs, DBSi, SIMS 2 and PSEL a plus
• Working knowledge of DSI dispatch system a plus 

SUPERVISORY RESPONSIBILITIES: Direct reports to include all field technicians reporting to him/her . Manage all admin personnel assigned to his area.

 

      Skills and Abilities:

• Ability to understand, interpret and leverage performance metrics related to efficiency, productivity, profitability, safety, market share, resource deployment and general operations.
• Exceptional communication, management, leadership and interpersonal skills

• Working knowledge of MSHA, OSHA and EPA regulations as they relate to the industry

 

 Equal Opportunity Employer M/F/Disabled/Vets

PM16

Physical Requirements/Working Conditions:

 

PHYSICAL REQUIREMENTS/ENVIRONMENTAL CONDITIONS:

Place cooresponding letter next to each category. “C” Constantly (6-8 hrs/day)

“F” Frequently (3-6 hrs/day), “O” Occasionally (up to 3hrs/day) or NA if not applicable. Indicate appropriate weight where applicable.

 

o	Climbing	o	Stooping	o	Kneeling
o	Crouching	na	Crawling	o	Reaching
f	Standing	f	Sitting	f	Walking
o	Grasping	o	Repetitive Motion	f	Keyboarding
na	Pulling	o	Lifting	na	Pushing
o	Up to 25 lbs.	o	Up to 25 lbs.	o	Up to 25 lbs.
Na	26-50 lbs.	Na	26-50 lbs.	Na	26-50 lbs.
Na	Over 50 lbs	na	Over 50 lbs.	na	Over 50 lbs.
	Subject to both inside and outside conditions