Field Service Technician at General Dynamics Information Technology

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Top Secret

Clearance Level Must Be Able to Obtain:

Top Secret/SCI

Suitability:

Public Trust/Other Required:

None

Job Family:

Systems Administration

Job Qualifications:

Skills:

Communications Security (COMSEC), Computer Hardware, Remote Support, Standard Operating Procedure (SOP), Ticketing Systems

Certifications:

Experience:

5 + years of related experience

US Citizenship Required:

Yes

Job Description:

Field Service Technician

Top Secret Security Clearance is required

**OCONUS Travel is required for this role**

Discover a career that is challenging, impactful, and mission-critical. Join our team as a Field Service Technician and make an impact on SOUTHERN COMMAND's mission. While you help us advance the mission, we’ll help advance your career.

We are seeking an individual that understands importance of customer service, is familiar with troubleshooting variety of technology centric issues and has a sense of urgency. Experience performing in a help desk capacity is very helpful to an individual in this role.

Description:

• Provide desk side support to resolve hardware/software incidents and requests for end user’s IT assets within DAO USSSOUTHCOM Enterprise Networks.

• Install hardware/software security and functional updates to IT systems/assets.

• Assists in the administration of cloud-based Office productivity products (including Teams, SharePoint, Outlook, etc.).

• Perform basic preventive maintenance, upgrades, and troubleshooting on COMSEC equipment; executing encryption key loads to COMSEC equipment, as required.

• Support administrative COMSEC requirements, as required.

• Execute basic cabling (fiber and copper) tasks. Including cable tipping, labeling, runs, and mapping, in accordance with industry standards.

• Conduct onsite inventories of all DAO USSOUTHCOM IT assets.

• Provides remote support access through desktop mirroring and other remote access applications for worldwide sites, as required to support the Doral Headquarters Enterprise Service Desk.

• Create and/or update standard operating procedures to execute all job functions.

• Provide draft diagrams of site topology and rack elevation.

• Document all work executed in USSOUTHCOM IT ticketing system (currently Service Now). Provide user training for self-help functions in ticketing system.

• Identify and provide potential areas for improvement.  

• Maintains current knowledge of relevant technology as assigned.

• May require travel, must be open to OCONUS travel if necessary.

• Shift work may be required.

Education Required:

• BA/BS or equivalent (education requirement(s) can be waived with equal number of years of relevant experience)

Experience Required:

• 5+ years of experience in IT related type of setting.

REQUIRED Certifications:

• DoD 8570 Level II Certified (i.e. COMPTIA Security+)

• Current workstation administrator certification: MD-102

REQUIRED Clearance:

• Top Secret Clearance

The likely salary range for this position is $80,226 - $103,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

50-75%

Telecommuting Options:

Onsite

Work Location:

USA FL Atlantic Beach

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.