Field Service Technician - Vortalsoft Inc

Job title: Field Service Technician

Location: Bakersfield, CA

Looking for a D1 Field Service Technician to cover Bakersfield, CA area (Gen. Territory).
Must have an active driver's license along with their own reliable transportation.

The Field Technician/Customer Service Engineer will provide break-fix troubleshooting and repair services to our customers.

General FST responsibilities:

• 40-hrs/week (on-call nights/weekends required).
• Must be able to work overtime when required (limited OT with Manager approval beforehand).
• Must have excellent communications and customer service skills, and demonstrate leadership and creative thinking.
• Provide quality customer support and relations through use of customer management skills and other D1Employees.
• Diagnose machine performance problem.
  Installing, repairing and troubleshooting workstations, Printers, Scanners, Routers, & Switches
• Installing and repairing Servers
• Troubleshoot and installing in LAN-WAN environments
• Provide some desk side technical support for hardware and software
• Perform analysis to effectively identify potential problems to eliminate problems in the future
• Maintain requisite technical competence to support the hardware and software
• Install, move, add, and change hardware and related peripherals in accordance with the Change Management Process
• Taking appropriate actions to mitigate or eliminate hardware/software problems
• Handle General Territory.
• Perform applicable preventative maintenance, per OEM specifications

Required Skills:

• A+, Vehicle, ability to travel overnight and pull after hours on-call
• Standby and travel are a requirement, normally 150 mile radius
• Needs mechanical abilities and printer skills as well as PC repair and software

Required Education

• High school/College/Military/Tech School/IT course.

Required Years of Experience:

• 2+ Years