Field Service Technician - Compucom
Birmingham, AL 28117
About the Job
Find out why eXcell is the employer of choice for contractors! Join eXcell and enjoy our generous employee benefits!
Our client has a brand new opportunity for a Field Service Technician to join their team onsite in Birmingham, AL and provide unparalleled technical support. This Technician will travel within a radius of 50 to 125+ miles daily, depending on the area and specific route, and is required to have a valid driver’s license.
Duties and Responsibilities:
Our client has a brand new opportunity for a Field Service Technician to join their team onsite in Birmingham, AL and provide unparalleled technical support. This Technician will travel within a radius of 50 to 125+ miles daily, depending on the area and specific route, and is required to have a valid driver’s license.
Duties and Responsibilities:
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Provide support on IT / Data problems
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Track and monitor issues, provide notes and feedback and be consistent with documentation
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Understand AC / DC and backup power concepts
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Manage triage, troubleshooting, and resolution to client scope on IT equipment
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Document efforts, issues and resolutions, close cases / tickets daily
Skills and Qualifications:
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Minimum 1+ years of technical support experience
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Familiar with various operating systems (e.g., Windows OS, OSX, Linux / Unix)
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Insight to POS, PC, Printers, Thin Clients, AP's, Servers, Network switch equipment
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Experience desired in copper and fiber cabling and various terminating connectors
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Exceptional customer service skills
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Must be self-motivated and have the capability to complete projects ahead of schedule
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Excellent time management and reporting skills
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Will occasionally work at heights of 20' to 25', lift equipment training provided
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Must be able to lift 25 lbs.
Full COVID-19 vaccination may be required.
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.
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Source : Compucom