Field Service Technician - Wisper ISP

Are you looking for an exciting opportunity to work hands-on in the dynamic telecommunications field? As a Full Time Field Service Technician at Wisper ISP, you'll be at the forefront of delivering exceptional customer experiences while solving problems in real-time. This onsite position in Jerseyville, IL, offers a starting pay of $18-$20 per hour, allowing you to earn a competitive salary while developing your skills in a fast-paced environment. You'll collaborate with a dedicated team that values innovation, integrity, and a commitment to excellence. Your role will empower you to make a tangible impact in the community as you connect customers with reliable service.

Schedule: Tuesday-Saturday 8:00-5:00

You will be provided great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Paid Time Off, College Savings Fund, and Short & Long Term Disability. Join us at Wisper ISP and elevate your career in a culture that encourages lifelong learning and professional growth!

Wisper ISP: Our Mission

Wisper ISP is a high speed internet provider headquartered in Mascoutah, Illinois with regional offices located throughout Missouri. We provide service in Southern Illinois, Southern Indiana, Missouri, Arkansas, Oklahoma, and Kansas. We pride ourselves on excellent customer service, quality installs, and trusted service.

Day to day as a Field Service Technician

As a Full Time Field Service Technician at Wisper ISP, your responsibilities will revolve around ensuring seamless connectivity for our valued customers. You will conduct site surveys to assess serviceability, allowing you to tailor installations that best meet customer needs. Your expertise will shine as you install new services, transforming the way customers experience telecommunications. Additionally, you will be instrumental in diagnosing and troubleshooting connectivity issues during service visits, providing essential solutions that enhance customer satisfaction.

Your role will not only involve technical skills but also a commitment to delivering exceptional support to foster strong, lasting relationships with our clientele.

What we're looking for in a Field Service Technician

To excel as a Full Time Field Service Technician at Wisper ISP, you will need a combination of technical skills and personal attributes. A current valid driver's license is essential, along with the capability to drive a vehicle safely, ensuring the well-being of yourself and others on the road. Regular and predictable attendance, meeting a minimum standard of 40 hours per week, is crucial for maintaining operational efficiency. You must also possess the legal authorization to work in the country without requiring sponsorship for employment visa status now or in the future. Strong problem-solving skills, effective communication, and a customer-centric mindset are vital, enabling you to troubleshoot connectivity issues efficiently and provide outstanding service.

Additionally, familiarity with relevant software and tools will enhance your productivity in delivering exceptional telecommunications solutions.

Knowledge and skills required for the position are:

• Current valid Driver's License
• Ability to drive a vehicle without presenting a safety risk to self or others
• Ability to be added to Company auto insurance policy (no accidents or speeding tickets within the last 5 years)
• Regular & predictable attendance required- 40 hour minimum standard work week
• Legally authorized to work in country of employment without requiring sponsorship for employment visa status now or in the future

Your next step

If you think this job is a fit for what you are looking for, great! We're excited to meet you!

A pre-employment background check, motor vehicle record check and drug screen are required for this position. All employment offers are contingent upon the results of the background check, motor vehicle record check and drug screen.