Field Services Technician I - DAS Health

 Recognized as one of the fastest growing companies in Tampa Bay and on the Inc. 5000 list of top privately held companies in the country for 10 years, DAS Health is seeking a full-time, Field Services Technician I in Boston, MA to provide on-site technical support to a healthcare client. 

The Field Services Technician I (FLSA non-exempt role) is responsible for providing proactive onsite and remote technical support to users efficiently and accurately. This role is DAS Health’s front line for solving basic technical problems at client sites and maintaining relevant Service Boards.

Work Environment: On-site support in Boston, MA area.
Local travel, as needed. Occasional remote flexibility. 

Responsibilities:

• Attentive to all client correspondence, notifying them daily about new developments of their service requests.
• Resolving tickets within required Service Level Agreements.
• Working and managing assigned tickets until resolved and acquiring help to resolve if needed (Field Service Technician II Escalation and/or Team Lead).
• Standardize systems, processes, and tools to drive automation and facilitate rapid return to service.
• Adhere to change management and documentation policies and procedures as it relates to changes, maintenance, configuration management, and upgrading of systems.
• Create and update existing documentation in IT Glue with necessary client asset information.
• Implement, troubleshoot, and provide basic level support of internal and client technology:
  • Client networks (firewalls, routers, switches, wifi)
  • Windows server administration
  • PC Applications and OS Issues
  • MSP tools and systems (RMM, antivirus, etc.)
  • Support client onboardings and implementations.
  • Work with 3rd party vendors and vendor applications.
  • After After-hours on-call duties as needed.
  • Other duties, as assigned.

On-Site Client Support

• Travel to/from customer sites.
• Perform site assessments, inventories, discovery, and installations.
• Prep, deliver and install PCs and other endpoints to client locations.
• Other On-Site client visits, as needed.

Remote Client Support

• Maintain and work tickets on the appropriate ticketing boards.
• Maintain and provide basic troubleshooting for backups and maintenance tickets.
• Identify trends to reduce the recurrence of technical issues.
• Assist Service Desk with call queue and/or service tickets as required.

Requirements:

• High School diploma or GED equivalent required.
• Associates or Bachelor’s degree in IT-related field preferred.
• Minimum of 1-3 years of experience in a Field Services or IT support position.
• A and Network Certifications are preferred.
• Ability to travel to client sites as needed.
• Basic Networking Knowledge.
• Basic Proficiency in Windows Server and other Cloud Based Server Environments (Azure, AWS, and WVD).
• Basic working knowledge of Microsoft 365 Email and Office Products.
• Basic working knowledge of Microsoft Windows, MacOS, and Linux.
• Implement, troubleshoot, and provide Basic level support of client technology.
• Efficient problem-solving/troubleshooting skills.
• Self-starter with a professional demeanor.
• Strong verbal and written communication skills.
• Excellent attention to detail and organizational skills.
• Excellent time management skills and ability to multitask.
• Ability to work as a proactive team member in a remote office setting.
• Ability to independently and efficiently manage workload with general guidance from Team Lead.
• Ability to convey technical information to non-technical staff.
• Ability to work nights/weekends/after hours as needed.
• Fast-paced learner with 1-2 week training period.

What We Offer

For full-time opportunities, we offer:

• Work Remotely (unless otherwise specified) with Work from Home Allowance
• Competitive pay with discretionary bonus opportunities
• Flexible Time Off 
• Continued Education Reimbursements
• Company Paid Health Benefits for employees and family
• 401k with Employer Match
• Mental Health Services
• Parental Leave

About DAS:

DAS Health is a leading provider of Health IT and management solutions and a trusted consultant to many physician groups, hospitals and healthcare systems across North America. For more than a decade, DAS Health has been bridging the gap between regulatory compliance, business goals and personal service, empowering our clients to deliver more patient-centric care, protect their earnings and increase profitability.

As part of our commitment to the privacy of our job applicants, please review the DAS Health Privacy Notice (https://dashealth.com/Employment-Privacy-Notice/) and kindly acknowledge on your application that you have read and understand the policy. By doing so, you demonstrate your commitment to our values and your understanding of how we manage and protect your personal information. 

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