Field Tech Rep - ApTask

About Client:
The client provides information technology (IT) services, including business outsourcing, infrastructure technology, and application services. The application service offered by the company includes application development, maintenance, and support. The markets served by the company are financial services and insurance, healthcare, manufacturing, government, transportation, communications, and consumer and retail industries.



Rate Range: $18-$20/Hr



Job Description

• Assists in investigating and resolving complex installations and maintenance matters of significance.
• Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.
• Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance.
• Instructs customers in the operation and maintenance of systems/equipment.
• Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
• Acts as a liaison with customers on administrative and technical matters for assigned projects.
• Performs analysis and prepares reports on system problem trends and issues

• 5+ of field support experience
• Ticket and asset management
• Strong hardware/software installation, support, and troubleshooting
• Windows XP, 10, and 11 experience
• Mac OS and iOS support
• Network Printer, Client configuration, consumable swaps, and moves
• Experience with Active Directory, MS Office, phone security, OS365
• Requires Networking troubleshooting and support
• Support skills for VPN connectivity and security
• Configuring new PC’s/notebooks via imaging, SCCM and standalone
• Remote Install software/hardware and support
• Knowledge of basic networking concepts and Hands&Eyes support
• Lift and carry up to 40lbs

• High school or G.E.D.
• Lenovo or other vendor certifications
• CompTia A+, Network+/Security+ (Preferred but not required)
• Apple training (preferred but not required)

• Office environment.
• Walk up kiosk/ vending and lock / network printers.
• Data Center or Telco Closet.
• May require weekend work for Critical and High Priority support only.
• Will require shift work/On-call coverage.

Non-benefitted (other than those mandated under state or federal law).Please note that this position does not include paid time off benefits. ApTask offers subsidized insurance coverage to our employees.
 
About ApTask:
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.

If you have any concerns or queries about your personal information, please feel free to contact our compliance team at businessexcellence@aptask.com