Finance Systems Service Delivery Manager at TEKsystems

Description:

Our Client is currently implementing Oracle as its Financial System moving forward. We are looking for a Delivery Manager with Oracle Financial Implementation experience local to Columbus, OH.

This person will be responsible for manager the 3rd party vendor to make sure they are meeting business expectations. This person will interact heavily with the third party vendor, finance leaders, and IT Leaders in this role. This will be focused on Incident Management, Change Management, and working through a backlog process. They also use ServiceNow and Excel to manage the ITSM and backlog.

The two responsibilities for this individual will be 1 Managing the 3rd party vendor and 2 managing the backlog of change. This person must have an "influencer" personality.

Purpose of Role

Reporting to the Enterprise Platform and Application AMS Director, the role is accountable for the delivery of a world class IT Service Management and Backlog Management services, enabling our Finance solutions to be implemented in our business, taking responsibility for managing our outsourced agreements and collaboration of IT service providers delivering end to end service.

Is fully committed to the value of Finance processes and systems, driving how we support the business in day to day operations and the fundamentally, value of cost effective service excellence. Is able to assimilate the Business strategy and align with this both at a strategic and operational level.

Supporting the Enterprise Platform and Application AMS Director, the role will deliver leadership in the development of a strategy to provide outstanding service capabilities and the cascading of this strategy to all teams involved in the end to end delivery of these services.

Supporting the Head of Strategic Portfolio Function, the role will delivery leadership in managing the delivery of the Finance backlog call off contracts.

Accountable for:

AMS Service

• Ensure Service Quality: Drive the delivery of day to day operations of our AMS services and the attainment of agreed service level agreements

• Service Management: Day to day operational management, oversight, reporting and escalation of core service management capabilities, Incident, Problem, Request, Change and Release Management

• Communication: Keep customers and stakeholders informed of the performance of the service, including outages and changes.

• Governance: Management of budget, cost and right sizing the support model based on stability of the service

• Collaboration: Build relationships with key cross functional teams in the delivery of end to end service

• 3rd Party Management: Day to day management of 3rd party activities, in line with the outcomes of the contract

Backlog Service

• Backlog and Major Change: Own the management, co-ordination, development and release of identified and prioritized change

• Business expectation: Ensure priorities are understood and critical path is delivered, communicating where critical path changes and the implications

• Governance: Ensuring the best use of available resources in the delivery of change, management of the budget and cost, driving the benefits of the planned change

• Collaboration: Build relationships with key cross functional teams to enable the delivery of changes

• Reporting and tracking: Develop and communicate reporting enabling visibility on third party performance

Focusing on the stability of both above services, owning service improvements which will delivery efficiencies and ultimately cost reduction of the services.

As a senior manager effectively communicate with senior and executive members of the Business community, the IT organization and Suppliers.

Responsibilities:

• Accountable for the end to end IT Service Operations and Backlog delivery for the Finance Platforms

• Ensures the day-to-day operational activities, priorities and escalations are delivered through indirect influence and leadership

• Identify and action against stability and service improvement opportunities

• Delivers leadership in the development of a strategy to provide outstanding service capabilities and the cascading of this strategy to all teams involved in the end to end delivery of these services

• Drive cross functional team to service outcomes, where capacity is available, ensuring it is utilized against both AMS and Backlog services

• Engage broader teams in the delivery of our services to ensure end to end delivery is not impacting our services

• Chair the governance forums to challenge and manage the budget, cost, priorities and ultimately cost efficiencies and reduction

• Deliver services to agreed KPIs that support our world class objectives ensuring that this is visible with executive members of the Business community, the IT organization and Suppliers

• Deliver transparent and effective reporting, driving decisions and points of communication with stakeholders

• Develop, grow and maintain key relationships across IT, Partners and into the business

• Holds suppliers accountable at a high level and ensures that the relationship enables effective delivery by suppliers

• Lead other governance meetings in accordance with schedules

• Act as escalation as required by the operation of these in-scope services

• Act as a key approver in new or changing of services through delivered through the Backlog service into operations

• Ensure Service Levels are being focused on, delivered and where not, communicated with on-going improvement plans to return to green

• Respond to Audits and ensure that all Audit points are effectively remediated in line with processes

Benefit Information:

  Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: 

• Medical, dental & vision 
• Critical Illness, Accident, and Hospital 
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available 
• Life Insurance (Voluntary Life & AD&D for the employee and dependents) 
• Short and long-term disability 
• Health Spending Account (HSA) 
• Transportation benefits 
• Employee Assistance Program 
• Time Off/Leave (PTO, Vacation or Sick Leave) 

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.