Financial Aid Specialist - TNBR Careers

Assist with the financial aid process so that a student may receive financial aid to attend college. Process documents, manage workflows, and provide customer service to students and other JSCC employees.

Title: Financial Aid Specialist

Institution: Jackson State Community College

Job Summary

Assist with the financial aid process so that a student may receive financial aid to attend college. Process documents, manage workflows, and provide customer service to students and other JSCC employees.

Job Duties

• 25% - Communication/Documentation: Manage email inquiries to FAO. Assist/monitor Workflow; scanning and indexing. - (Essential)
• 25% - Monitor incomplete files. Prepare applicants’ files for verification and awarding by the FA Officers. - (Essential)
• 20% - Serve students at front counter when Assistants are unavailable and provide telephone support. - (Essential)
• 15% - Prepare Satisfactory Academic Progress (SAP) appeals for the Director/Student Aid & Awards Committee review. - (Essential)
• 5% - Order offices supplies. Maintain FA calendar for appointments/meetings. Coordinate all events; set up, advertising. (FAFSA Frenzies, GE, etc.) - (Marginal)
• 5% - Process JSCC scholarships. Notify recipients. Monitor budgets; reconcile funds. Process third party requests for student financial aid information. Process/monitor TN Grants using TSAC’s system. Collaborate with Admissions/Business Office on award eligibility. - (Marginal)
• 5% - Other duties as assigned. - (Marginal)

Minimum Qualifications

• High school diploma, or equivalent, and one year of financial aid (or related) experience is required.

Preferred Qualifications

• Associate’s degree preferred.

Knowledge, Skills, and Abilities

• Strong interpersonal and public relations communication skills; ability to effectively communicate using written and verbal skills.
  
• Proficiency with Microsoft Office applications. Banner database experience or knowledge is a plus.
  
• Ability to perform basic math functions such as addition, subtraction, multiplication, and division; ability to perform calculations related to financial aid information as needed.
  
• Reasoning ability required in decision-making, advising and assisting students, applying relevant policies, procedures, guidelines, and regulations and performing various tasks.
  
• Office administration, customer service, time management, organizational, and scheduling skills required. Must be able to exercise ethics and maintain confidentiality.

Pay Rate: $34,844 - $41,813 Annual salary depending on eligible experience which is defined by the current compensation plan.

FLSA Status: Non-Exempt

Openings: 1

Open Until Filled: Yes. For best consideration, apply by September 27th, 2024.

Special Instructions to Applicants:

To be considered for this position, we require an attached resume, cover letter, and unofficial transcripts/certifications (if applicable).   

A completed satisfactory background check will be required before hire.