Financial Counselor - Full Time - Jersey Community HealthCare

· Provide customer service related to patient accounts

· Facilitate the financial assistance process; notifies patients of findings, keeps accurate records as needed, and monitors accounts

· Assist in the collection of patient account balances

· Review accounts prior to referral to bad debt

· Resolve delinquent account issues

· Makes recommendations for disposition; 

· Notifies billing clerk when a payment has not been received from the insurance company and/or a claim may need to be rebilled

· Reviews the status of payment plans monthly, and contacts the patient by mail and/or phone to discuss the payment status

· Assists the payment coordinator/Specialist with posting of payments.

· Demonstrates support and participates in accomplishing team goals

· Screen patients for government and other funding resources. 

· Become a Health Insurance Navigator upon hire. 

· Other roles and responsibilities as assigned. 

Education and Experience:

• High School graduate or equivalency 

Required Skill/Abilities:

• Demonstrated computer skills.  
• Related experience preferred.
• Excellent communication and interpersonal skills.
• Ability to discuss financial matters with patients and/or their representative.
• Negotiation/analytical skills required to review patient accounts and determine appropriate course of action. 
• Demonstrated ability to maintain detailed records/reports.
• Maintain high level of confidentiality due to sensitive nature of information. 
• Medical terminology and/or related experience preferred

Special Physical/Working Conditions:

• Work is of light demand. 
• Requires routine lifting up to 25 pounds. 
• Standing, sitting, walking, bending and reaching are required.