Financial Service Representative II - Instep Federal Credit Union
Belle Chasse, LA
About the Job
PRIMARY FUNCTION
This role is essential to our credit union's success, as you will assist new and existing members with their immediate, short-term, and long-term financial goals. You will provide exceptional service and problem-solving, combining member services, account opening functions, and consumer lending. This dynamic position also includes welcoming members, acting as a financial services consultant, and performing teller transactions.
DUTIES AND RESPONSIBILITIES
• Assist members face-to-face, by telephone, or online by determining their needs and providing prompt guidance.
• Promote the Credit Union's products and services.
• Participate in branch sales and promotion programs.
• Accept, review, and log various applications and distribute them to the appropriate department.
• Open new accounts and explain Credit Union services and benefits to new members, providing all required disclosures.
• Interview members to determine loan qualifications per policy, assembling loan details within established guidelines.
• Submit completed loan applications exceeding authorized limits to Branch Manager, Operations Officer, or CEO for approval.
• Review loan decisions with members, including loan amounts, interest rates, payment schedules, and any reasons for loan denial.
• Prepare adverse action forms in compliance with regulations.
• Set up automated loan repayment systems through direct deposit, allotment, or recurring entries.
• Ensure loan packets are completed per auditing guidelines and policy.
• Assist with teller duties as needed or required.
• Maintain confidentiality and security of all member information.
• Other duties and tasks as assigned by the supervisor or management team.
BENEFITS:
- Competitive salary
- Health, dental, and vision insurance
- Retirement savings plan
- Paid time off and holidays
- Ongoing training and development opportunities