Financial Services Officer I-Westlake - Logix Federal Credit Union

The Financial Services Officer I is responsible for working with new and existing members to identify their financial needs and assist them in selecting, from the Credit Union's offering of both depository and loan products, the financial products and services that best meet the identified needs.

• Develops member relationships by providing high-quality sales and service to each individual member and works with new and existing members to identify their financial needs and assists them in the selection of the appropriate financial products and services.
• Supports the achievement of the retail branch office sales goals through the personal selling of all offered financial products including; savings and other depository products; consumer loans (share secured loans, VISA cards, new & used auto loans); consumer loan insurance products (debt protection, credit life & disability, mechanical breakdown insurance, and GAP insurance) and Real Estate Mortgage Loans.
• Assists members in the selection of, completion and submission of a real estate mortgage loans (purchase and refinances).
• Uses credit scoring, sound lending practices, regulatory requirements and sound judgment to make lending decisions for the benefit of the membership; explains reasons for denials and explores options for members when loans are denied such as Credit Counseling rationale methods to improve FICO score.
• Provides advice and assistance to members on budget counseling, consolidations, pay methods and other areas relating to member's financial needs.
• Participates in marketing campaigns and member awareness seminars. Works with outside sources to generate additional business.
• Ensures compliance with all applicable laws, regulations, and Credit Union policies and procedures as the relate to assigned products, including, but not limited to, Truth In Savings and Fair Credit Lending Practices and may assist with branch audits.
• Executes the day-to-day elements of the Credit Union’s Member Experience per established standards. This includes but is not limited to meeting new members at the Concierge station, offering them coffee or water, building rapport, assessing their financial needs though the Credit Union’s Needs Assessment process. Fulfilling the members’ initial need and setting an appointment for a follow up meeting to discuss their other financial needs.
• Escorting the member all the way to the door and thanking them for their business and reaffirm their decision to do business with LFCU.

The FSO must:

• Have a thorough working knowledge of depository & loan products, services, insurance of accounts, account vesting, consumer & mortgage lending principles & practices.
• Knowledge of credit union documents, reports, policies and procedures a plus.
• Obtain the following licenses, skills and authorities within 6 months of entering the position: Notary License, successful completion of New Accounts training and Membership Officer Authority, successful completion of Consumer Loan & RE Loan Officer training program and obtain RE Loan Officer designation.
• Have a working knowledge of the Microsoft suite of Office products.
• Experience using the Symitar Data system is considered a plus.
• Be willing to travel to other local branches on an as needed basis and therefore must have a valid driver’s license and own mode of transportation.
• Be willing to be assigned to other local branches as needed.

Disclaimer

Logix Federal Credit Union is an equal opportunity employer that does not discriminate in employment opportunities or practices on the basis of race, religion, color, sex, sexual orientation, gender identity, national origin, protected veteran or disability status, or any other status protected by law.