Fireside Lounge Outlet Manager - Willows Lodge
Woodinville, WA 98072
About the Job
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!
Location Description:Welcome to Willows Lodge, an idyllic escape just 30 minutes from Seattle in the charming setting of Woodinville, Washington. Proudly part of the Pyramid Global Hospitality portfolio, Willows Lodge offers 84 inviting guest rooms, 7 versatile meeting rooms, and a total of 5,000 sq ft of meeting space. More than just a retreat, Willows Lodge seamlessly integrates comfort with career opportunities.
Situated in the heart of Woodinville, Willows Lodge embodies the work culture fostered by Pyramid Global Hospitality, where professional growth and seizing opportunities take center stage. As a member of the Pyramid Global team, you'll enjoy benefits such as a 401k with a company match and recognition programs tailored to celebrate your achievements.
Join us at Willows Lodge, where your pathway to a fulfilling career is guided by an excellent People First Culture. Here, you're not just part of a professional team; you're a vital contributor to an environment that appreciates the unique charm of Woodinville. With comfortable guest rooms, versatile meeting spaces, and the added luxury of an on-site spa, every aspect contributes to a workplace that harmonizes with the serene beauty of Washington's wine country. Welcome to a professional environment within Pyramid Global Hospitality that encourages your personal and professional development amidst the tranquil ambiance of Willows Lodge!
Overview:Fireside is our casual indoor/outdoor lounge, which is a favorite of locals and hotel guests alike — whether it’s cocktails on the patio or a glass of local wine by the fire.
Direct, plan, and manage front of house operations of Fireside Lounge, with additional oversight of the Barking Frog, and Room Service at Willows Lodge. A majority of time is to be spent on the floor actively coaching, counseling associates and managing the guest experience.
- Manage and direct activities of all FOH Staff of Fireside Lounge, in addition to Barking Frog and Room Service.
- Primary management of the daily floor operation of Fireside Lounge with secondary management of the Barking Frog.
- Manage restaurant floor during service to ensure the highest delivery of guest service.
- Manage all reservations/special events for Fireside Lounge.
- Recruit and train FOH staff members.
- Manage the entertainment programs of Fireside Lounge.
- Establish specific goals and standards of performance management principles and practices to fully maximize productivity of FOH staff members.
- Coach, counsel, and discipline FOH staff members.
- Ensure that all FOH Staff receive appropriate rest periods and meal periods.
- Create and deliver performance reviews for FOH staff members according to company schedule.
- Research new developments in the field to incorporate into food and beverage menus.
- Represent the hotel in the community and demonstrate position of leadership.
- Foster and maintain relationships with distributors and purveyors.
- Direct and manage guest recovery opportunities.
- Serve as liaison between FOH Staff and BOH Leadership.
- Lead daily pre-shift meeting at start of shift.
- Work closely with Director of Food & Beverage in meeting and/or exceeding monthly budgetary goals as it relates to revenue and cost percentages to include labor.
- Represent hotel as Manager on Duty in the absence of Rooms Management.
- Attend and participate in monthly meeting with Director of Sales & Marketing and Public Relations Manager to promote outlets.
- Attend and participate in weekly Leadership Meeting with all managers.
Compensation & Benefits
Hiring salary range: $75K - $80K annually
- Eligible for medical insurance, dental insurance, vision insurance, long term disability insurance, and life insurance under our existing group plans
- Eligible for 401(k) retirement plan with employer match following 1 year of service under our existing plan
- 11 days of PTO accrued in the first year
- Bachelor’s degree (B.A.) from four-year college or university; two to three years related experience and/or training; or equivalent combination of education and experience
- Ability to work a flexible schedule including evenings, weekends, and holidays
- Excellent communications skills: verbal and nonverbal
- Excellent organization skills
- Wine, beer, and liquor knowledge
- Expansive food knowledge
- Excellent palate
- Ability to manage, direct, schedule, supervise, and discipline employees
- Excellent attention to detail
- Ability to prioritize
- Ability to research new techniques and trends in the industry
- Ability to work in a fast-paced environment and work under pressure
- Ability to follow written and verbal instructions
- Ability to work independently, autonomously and without supervision
- Excellent people skills
- Ability to multi-task and delegate
- Excellent creative skills
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
