Floating Client Service - Front Desk - (2 Locations) - Floyd's 99 Barbershop

Floyd's Barbershop is looking for a Customer Service Coordinator to join our team. Are you an outgoing, customer-focused multi-tasker? If so, we would love to speak with you! 

What's in it for you? 

• Hourly pay of $15/hour 
• Monthly bonus potential 
• Full health benefits for full-time employees (Medical, Dental, Vision)
• Employee Assistance program (discounted or free counseling, financial planning, child and elderly care assistance, legal assistance, and more)
• Ongoing opportunity for growth 
• Fun and relaxed environment where individuality is not only embraced, but celebrated
• Free Services monthly
• Discounts on product
• Locations nationwide should you ever want or need to relocate

Customer Service Coordinator Responsibilities: 

• Answer shop phones, make reservations, answer questions regarding our services, quote wait times, and take necessary messages for staff
• Communicate service pricing, providing quotes, and upselling retailing and services as needed
• Participate in company initiatives and ongoing promotions
• Provide a high level of support and customer service for clients & team members 
• Follow all cash handling procedures when counting cash for opening and closing shifts and creating deposits for the banking process
• Maintain the organization of the front desk at all times
• Perform cleaning duties throughout shift to ensure company brand standards
• Ensure shop equipment and supplies are stocked and organized
• Assist with retail presentation and stocking

Customer Service Coordinator Qualifications: 

• 2+ years of experience in a customer facing role within Retail, Hospitality, or the Beauty Industry is required
• Experience in a fast-paced environment
• Strong desire to help others and team-focus

• Excellent phone and in-person communication skills with both clients and coworkers
• Ability to organize, prioritize, and follow up effectively
• Ability to work a flexible schedule; including nights and weekends
• Critical thinker who can maintain confidentiality, be concise, and very detail-oriented