Food & Beverage Coordinator - Royal Sonesta San Juan

Job Description Summary

The Food & Beverage Coordinator (F& BC) will maintain all administrative functions within the food and beverage department, consistently support positive colleague relations and promote our company values and culture This includes assisting with client requests in a timely manner and efficiently handling all inquiries, that include, but is not limited to all payroll related functions (vacation, holiday, sick requests), employee time cards in ADP, (ETime), employee requests, purchasing platform (EPRO), and any other assigned duties.

Job Description

DUTIES AND RESPONSIBILITIES :

• Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel.
• Execute directives from the F& B Management Team of the hotel.
• Communicate operational problems that impact the effectiveness of hotels performance.
• Ensure compliance with federal, state, and local laws regarding health, safety, food and alcohol services.

FINANCIAL

• Keeping systems and database up to date - contacts, files, and cost reports.
• Keep track of the department's OT, missed punches and payroll to ensure the department heads are being consistent with it, to include front of the house, kitchen, and stewarding department.
• Handle purchasing through EPRO platform.

PEOPLE

• Promote teamwork and quality service through daily communication and coordination with other departments. Coordinate interdepartmental meetings, stand-up to assist with the communication flow.
• Coordinate interdepartmental training to maintain consistency and keep company standards in order.

GUEST

• Coordinate with the department heads to timely response to guest inquiries and feedback in social media and Medallia.
• Assisting department head in developing and completing guest special events as required.

RESPONSIBLE BUSINESS

• Manage all office administration responsibilities, including incoming and outgoing mail, faxes, and filing, ensuring a smooth paper flow and maintaining the order and cleanliness of the office.
• Completion of all letters and correspondence as requested.
• Administering the purchase process, maintaining an accurate inventory of all office, kitchen, front of the house supplies and equipment within the department.
• Keeping the internal communication boards current, organised, and exciting following company standards and procedures.
• Assisting department head in developing and completing special projects as required.
• Carry out any other administrative support duties and responsibilities as assigned.

• Perform other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS :

High School diploma or equivalent. Some College preferred. Must speak fluent Spanish and English.

This job requires ability to perform the following:

• Frequently standing up and moving about the facility
• Carrying or lifting items weighing up to 25 pounds
• Communicating with customers, employees, and third parties
• Use a keyboard to generate correspondence, reports, etc.
• Handling objects, products, and computer equipment

Other:

• Communication skills are utilized for a significant amount of time when interacting with clients and guests.

• Reading and writing abilities are utilized often.
• Basic math skills are used frequently.
• May be required to work nights, weekends, and/or holidays.

• Previous background from the extended stay industry preferred.
• Ability to speak, read, and write fluent English, other languages beneficial.
• Professional verbal and written communication skills.
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances.
• Problem solving, reasoning, motivating, organizational and training abilities.
• Experience with Microsoft Office and Opera systems preferred.
• Frequently handling objects and equipment.

Additional Job Information/Anticipated

Pay Range

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Pharmacy, Dental, and Vision Insurance
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Paid Funeral Leave
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Referral Incentive
• Doctor Clinic
• Sick Incentive
• Development Programs
• Milestone (Years of Service) Incentive
• Employee Cafeteria
• Company Paid Life Insurance
• Company Paid Short-Term and Long-Term Disability Insurance
• Various Employee Perks and Discounts

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

VEVRAA Federal Contractor
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity