Food and Beverage Outlets Supervisor - Omni Hotels & Resorts

Location

Omni Atlanta Hotel at Centennial Park

Luxurious comfort embraces pure style at the elegant, four-diamond Omni Hotel at Centennial Park. Located in the heart of downtown Atlanta within the bustling Centennial Park District, this luxury hotel treats you to views of the spectacular downtown skyline or picturesque Centennial Olympic Park. The Omni Atlanta Hotel at Centennial Park is connected to Philips Arena and the Georgia World Congress Center, and it is the closest hotel to the Mercedes-Benz Stadium.

Omni Atlanta's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Hotel at Centennial Park may be your perfect match.

Job Description

To ensure proper training and supervision of all associates, to deliver prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures.

Responsibilities

• Assist in overall supervision of all oultlets within the food and beverage department
• Have full knowledge of all menus and beverage menus
• Have full knowledge of responsible alcohol service
• Proper setup and breakdown of area and service station
• Provide the highest quality guest interactions - be pleasant, friendly and polite to everyone
• Provide cocktail service throughout all outlets
• Multi-task several guests and duties at once, maintaining the highest levels of service
• Take food and beverage orders from guests
• Enter in orders to the computer ensuring accuracy and timeliness
• Manage walk-up and seated guests appropriately
• Prepare beverages for servers from printed tickets
• Follow service standards and best practices at all times
• Demonstrate excellent teamwork with internal associates
• Responsible for assigned shift, assisting in overall management
• Demonstrate excellent teamwork with associates
• Demonstrate full working knowledge of POS system
• Maintain a clean and safe work environment
• Be pleasant, smile, and greet all guests, using guest names when obtained
• Check staff punctuality
• Must have sense of urgency throughout entire shift
• Handle guest comments and complaints
• Stay on the floor during operating hours
• Communicate with guests and receive feedback
• Observe, teach, and correct associates' service
• Maintain condition of outlets
• Assist manager with schedule, forecast, payroll, email, Kronos,  Medallia, MOS
• Perform any other duties assigned by Management

Qualifications

• Previous supervisor experience in food and beverage highly preferred.
• Must be knowledgeable of wines, beer and liquor.
• Must have TIPs Certification.
• Must have Food Handler Certification.
• Able to stand for extended periods of time
• Able to work long hours/shifts
• Able to read and write English proficiently
• Able to lift and carry 20 pounds routinely, and up to 50 pounds occasionally
• Able to walk, sit, stand, squat, reach, and lean in the course of daily business
• Able to carry and balance oval and cocktail trays
• Able to push purchasing carts for a distance
• Self motivated, and ability to work with limited supervision.
• Ability to work a flexibe schedule to include weekends, holidays, and AM and PM shifts

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statementIf you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.