Food Service Aide-Patient Services - UnityPoint Health
Cedar Rapids, IA 52402
About the Job
The Food Service Assistant is responsible for the provision of timely, safe, and accurate meal service and clean up. The FSA promotes quality care and customer satisfaction by actively supporting the hospital mission in completing tasks. The FSA completes all job responsibilities in accordance with established procedures of the department and hospital including safety and sanitation guidelines.
Why UnityPoint Health?
- Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
- Benefits – Our competitive Total Rewards program offers benefits options like 401K match, paid time off and education assistance that align with your needs and priorities, no matter what life stage you’re in.
- Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
- Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
- Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.
Hear more from our team members about why UnityPoint Health is a great place to work at https://dayinthelife.unitypoint.org.
Responsibilities:Essential Functions/Responsibilities: Essential functions are the duties and responsibilities that are essential to the position (not a task list). o not include if less than 5% of work time is spent on this duty. Be specific without giving explicit instructions on how to perform the task. Do not include duties that are to be performed in the future. Duties should be action oriented and avoid vague or general statements. | % of Time (annually) | |
· Is aware of hospital and department compliance requirements · Practices safe food handling procedures, including cleaning, handling, storage, and sanitation · Provides excellent customer service which may include assisting patients with tray set up and customers in café or catering, completes service recovery when necessary · Follows all portion control guidelines to maintain high food quality and customer-focused service
| 40% | |
· Follows department policies on cash handling procedures · Promotes safe working environment · Uses effective communication and works as a team with all areas of the department | 40% | |
· Performs other duties as assigned
| 10% | |
Basic UPH Performance Criteria · Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines. · Demonstrates ability to meet business needs of department with regular, reliable attendance. · Employee maintains current licenses and/or certifications required for the position. · Practices and reflects knowledge of HIPAA, TJC, DNV, OSHA and other federal/state regulatory agencies guiding healthcare. · Completes all annual education and competency requirements within the calendar year. · Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse. Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff. Takes appropriate action on concerns reported by department staff related to compliance.
| 10% | |
Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
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Demonstration of UPH Values and Standards of Behaviors Consistently demonstrates UnityPoint Health’s values in the performance of job duties and responsibilities | ||
Foster Unity: | · Leverage the skills and abilities of each person to enable great teams. · Collaborate across departments, facilities, business units and regions. · Seek to understand and are open to diverse thoughts and perspectives. | |
Own The Moment:
| · Connect with each person treating them with courtesy, compassion, empathy and respect · Enthusiastically engage in our work. · Accountable for our individual actions and our team performance. · Responsible for solving problems regardless of the origin. | |
Champion Excellence: | · Commit to the best outcomes and highest quality. · Have a relentless focus on exceeding expectations. · Believe in sharing our results, learning from our mistakes and celebrating our successes. | |
Seize Opportunities: | · Embrace and promote innovation and transformation. · Create partnerships that improve care delivery in our communities. · Have the courage to challenge the status quo. | |
Qualifications:
| Minimum Requirements Identify items that are minimally required to perform the essential functions of this position. | Preferred or Specialized Not required to perform the essential functions of the position. |
Education:
| -Must be at least 16 years of age -High School degree, preferred |
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Experience:
| -Writes, reads, comprehends and speaks fluent English
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License(s)/Certification(s):
| -Valid driver’s license |
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Knowledge/Skills/Abilities:
| -knowledge of safe food-handling is desirable -must be able to access intranet for email and hospital communications |
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Other:
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