Food Service (Cafeteria) Assistant - Swedish American

Pay Range: $15.67 - $21.15 / hour

Additional components of compensation may include:

• • Evening & night shift differential
  • Overtime
  • On-call pay

Benefits information: https://careers.uwhealth.org/benefits/

At UW Health in northern Illinois, you will have:

• Competitive pay and comprehensive benefits package including: PTO, Medical, Dental, Vision, retirement, short and long-term disability, paternity leave, adoption assistance, tuition assistance

• Annual wellness reimbursement

• Opportunity for on-site day care through UW Health Kids

• Tuition reimbursement for career advancement--ask about our fully funded programs!

• Abundant career growth opportunities to nurture professional development

• Strong shared governance structure

• Commitment to employee voice

POSITION SUMMARY:

Greets cafeteria patrons following department scripting serving food to customers in an appealing and efficient manner. Maintains a clean and sanitary work environment following department standards and requirements. Accurately documents station temperatures, portions prepared and leftovers. Participates in continuous quality improvement activities and educational experience in support of department philosophy and objectives, as well as Health System Initiatives.

EDUCATION/TRAINING:

Minimum:

N/A

Preferred:

N/A

LICENSURE/CERTIFICATION:

Minimum:

Serve Safe Food Handler certification required to be completed within 30 days of hire.

Preferred:

N/A

EXPERIENCE:

Minimum:

N/A

Preferred:

N/A

REQUIRED SKILLS, KNOWLEDGE, AND ABILITIES:

•

Good oral communication and customer service skills.

•

Ability to effectively and respectfully interact with staff and the public within the organization.

•

Ability to effectively deal with disgruntled customers and resolve complaints.

•

Successful completion of annual job specific competencies and skill verification tools.

MAJOR RESPONSIBILITES:

•

Prepares and serves menu items to cafeteria customers in a timely and eye appealing manner utilizing correct potion sizes. Must be able to adapt pace of work during peak serving times to serve customers quickly and efficiently while using lower volume times to restock and clean.

•

Organizes station, setting up per established steam table/station diagram and ensuring station is open on time consistently. Ensures station is stocked appropriately with correct serving utensils, dishes and to go containers prior to the beginning of the meal period.

•

Consistently completes all position required documentation, including temperature logs, pre-service checklists, catering documentation and production/service records.

•

Utilizes sound judgment to resolve customer issues independently, offering substitutions and replacements. If unable to resolve issues to the customer’s satisfaction, refers patron to an appropriate member of department leadership team for follow up.

•

Consistently completes position specific daily/weekly/monthly cleaning checklists following all designated procedures. Empties garbage as assigned and disposes of broken glass appropriately. Stocks station as needed for next shift. Maintains a clean work station throughout shift. Consistently utilizes cut resistant gloves when using knives.

•

Consistently demonstrates an ability to look beyond the normal scope of duties to provide exceptional service to café patrons and a commitment to improve customer satisfaction scores in annual customer close up survey.

•

Performs all aspects of job in an environment that optimizes patient, customer and environmental safety and in accordance with applicable laws, regulations and compliance efforts. Maintains confidentiality of position required information. Completes other duties as assigned.

Our Commitment to Diversity, Equity, and Inclusion

UW Health is committed to being a diverse, inclusive and anti-racist workplace and is an Equal Employment Opportunity, Affirmative Action employer. Our integrity shines through in patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. Applications from Black, Indigenous and People of Color (BIPOC) individuals, LGBTQ+ and non-binary identities, women, persons with disabilities, military service members and veterans are strongly encouraged. EOE, including disability/veterans.

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