Food Service Team Leader - NASCAR SpeedPark
Sevierville, TN 37862
About the Job
Earn up to $300 as a sign-on
bonus, free meal per 6-hour shift, free parking, free/discounted area exchange
program, and opportunity for paid time off and health benefits.
Our PARC Mission: We strengthen families and communities by creating and operating special places where magical moments become treasured memories.
NASCAR SpeedPark: PARC Pigeon Forge, LLC, a division of PARC Entertainment, LLC (“PARC”), owns and operates the NASCAR SpeedPark in Sevierville, Tennessee. As an officially licensed attraction of the National Association for Stock Car Racing (“NASCAR”), the park offers exciting side-by-side go-kart racing on eight tracks, together with amusement rides, miniature golf courses, rock climbing, bumper boats, an arcade and other family-oriented entertainment. Guests enjoy fun-filled family experiences. If you are looking for a fast-paced, fun work environment, NASCAR SpeedPark could be the place for you.
PARC Values: The acronym “PARC” stands for the values of our company: People First, Always Safe, Remember It’s Fun and Commit to Excellence. These values drive the focus of our company; and through our team members we strive to live out our mission each day.
Job Purpose: Assist management in the daily operations of the Foods Department (“Department.”) Support Department team members in delivering guest-focused, friendly and effective service while being diligent to follow all safety and cleanliness protocols, including neatness, organization, sanitizing and disinfecting. Provide guidance to & assist with training of the Department front-line team, including effective register operations, sales skills, and food and beverage service. Assist Department Supervisor/Manager (“Department Management”) to organize and maintain Department inventory and provide input on promotions, menu, improvements in processes, and the like.
KEY DUTIES AND RESPONSIBILITIES:
Demonstrate “People-First”:
- Be a role model for the team by demonstrating PARC Values and leading with an encouraging attitude and a consistent work ethic.
- Create a welcoming, positive and proactive environment for both the team and the guests.
- Fully embrace the Company Service Excellence Initiative by demonstrating “people first” actions for all internal and external customers and accepting responsibility for demonstrating empowerment decisions and actions during daily work.
- Respond to minor guests concerns in an effective manner looking for win-win solutions whenever possible; report to Department Management and/or MOD all serious guest situations, including any guest who is requesting a refund, angry/yelling/threatening, or alleging safety issues or improper conduct by a team member or guest.
- Adhere to Company ethical requirements, demonstrating the utmost integrity in all professional and personal matters.
- Promote a Harassment-free workplace by minimizing gossip, treating all team members with respect and reporting inappropriate behavior or conversations that could be considered harassment or discriminatory.
- Prepare Assistant Team Leads and front line team members for the day by communicating (a) special events, promotions, details regarding pre-registered groups, and other issues affecting daily operations; and (b) how to address any concerns regarding daily operations (ride closures, potential inclement weather, etc.)
- Monitor, oversee and encourage compliance with processes to monitor Department areas for cleanliness, safety issues, and guest opportunities, and dispatch team members for cleaning, intervention and guest service support as needed.
- Providing ongoing training to ensure all Department team members are prepared, knowledgeable and delivering guest excellence, following service standards and implementing good sales techniques.
- For staffing challenges between Departments, promote unity and cooperation among and between teams and report such challenges to the Team Lead, Department Management and/or MOD, and provide assistance to resolve issues and implement solutions. For staffing challenges within the Department which require intervention, report such challenges to the Team Lead, Department Management and/or the MOD, and support Management in resolving the issues.
- Address minor performance and behavior issues as trained by HR; Report to Team Lead, Department Management and/or MOD (or HR if appropriate) performance, behavior or other issues that may require further counseling, corrective action, discipline or other intervention.
- Assist Department Management and MOD to: - offer continuous training and mentoring in “real time” as scenarios arise, - be proactive in creating a positive guest experience, preventing guest complaints, and addressing guest concerns, - avoiding/correcting potential safety concerns (including monitoring for spills and other safety issues), - during inclement weather, rush periods, periods of reduced labor availability, or other challenging circumstances: (i) assist and support the team with managing the guest experience, including working front line and other positions where needed to reduce lines, wait times for food and beverages, and mistakes in ordering/food delivery; (ii) implement efficient processes to improve the guest experience throughout the challenging situations; (iii) provide support throughout the park as requested, including supporting the team by working front line or other positions to provide meal, five minute and rest breaks; (iv) manage labor costs by allowing team members to volunteer to leave and assisting the Department Management and/or MOD to reassign remaining labor and/or personally working open positions where appropriate; and (v) manage labor costs by overseeing the closing process to ensure an efficient and orderly process which allows team members to leave timely.
- Assist Department Management to coordinate service to Groups, and assist in training team members to offer excellent guest service to Groups.
- Assist Guests (customers) in selecting items from the menu, and promote opportunities to upgrade to Souvenir Bottles and the like, while providing great guest service.
- Monitor the dining room and dispatch team members for cleaning and guest service as needed.
- Assist Department Management to prepare weekly schedules and ensure proper staffing levels for each shift.
Demonstrate “Always Safe”:
- Commit to training programs with the goal of being fully trained, knowledgeable and prepared to manage safety issues and incidents within three months of promotion to Assistant Team Lead.
- Work with Management to implement, update (as needed) and oversee programs to promote safety awareness and injury prevention.
- Commit to training programs with the goal of having up-to-date knowledge of industry standards of care specific to the Department, and ability to effectively communicate such requirements to the team within three months of promotion to Assistant Team Lead, including ServSafe Certification.
- Assist with providing ongoing training to ensure the team is well prepared, knowledgeable and following applicable Safety Standards, Policies, and Procedures, and is assisting the guests to follow such Safety Standards, Policies, and Procedures.
- Ensure that properly functioning radios are available at all times in assigned Department locations and/or to specific team members where appropriate (based upon a list provided by the Department Management or MOD). Ensure that all team members have a “cheat sheet” available with radio codes and are trained in radio etiquette and operation.
- Assign duties, tasks and breaks in accordance with Minor workers’ requirements.
- Understand, follow, encourage and train safe and secure cash and credit card handling procedures and adhere to all vault processes.
- Be knowledgeable of, understand and encourage team to follow all COVID-19 Protocols required by governmental authorities or PARC’s internal policies and procedures; report to MOD or Department Management any team member or guest who refuses to follow COVID-19 safety protocols or any other challenges with compliance.
- Properly maintain food and beverage stock following First In/ First Out principles and proper storage guidelines. Ensure that all Stock Rooms are organized in a safe manner to prevent incidents. Example: Heavy boxes on bottom shelves, boxes stacked properly, pathways clear of obstructions, etc.
- Able to operate kitchen equipment, prep and cook food to order in a safe manner.
Demonstrate “Remember It’s Fun”:
- Be enthusiastic and promote a friendly and fun atmosphere for our team members and guests.
- Promote a mutually supportive, unified, “we are all on the same team” relationship with team members in all department and divisions.
- Ability to support the implementation of incentive programs; work with Management to provide ongoing improvement to incentive programs.
- Effective team-building skills, including ability to encourage and engage team members and ability to train others to encourage and engage team members.
Demonstrate “Commit to Excellence”:
- Convey the importance of PARC Values in completing all assigned duties and tasks, and coach compliance with standards of excellence, through role modeling, training, and praise. Commit to consistently “Inspect what you Expect.”
- For all duties requiring training, review and understand all current training materials (and engage in all classes and other training opportunities provided by PARC, provide input to Department Management for any suggested updates, and assist Department Management to implement both formal training (both for new hires and ongoing team member development) and informal “on the job” training/coaching which occurs through daily oversight and engagement with the team.
- Assist Department Management and/or MOD to assign team member placement based upon daily operational needs. Consider team member skills, training, strengths, limitations and overall operational efficiency and effectiveness when coordinating team-member placement duties.
- Accurate completion of all reports, checklists, forms and other recordkeeping requirements.
- Attend and embrace all company sponsored professional development and training opportunities to enhance work knowledge, skills and abilities.
- Adhere to all company policies, procedures, rules, regulations, standards, guidelines, expectations and requirements.
- Ensure completion of work responsibilities and special projects in accordance with the designated timeframe, as determined by the reporting leader.
- Actively identify areas of improvement and work towards positive changes.
- Provide reporting leader with feedback, ideas and suggestions on a timely basis.
- Must be able to work flexible schedule on the needs of the business and be cross-trained in other departments to assist with park operations as needed.
- Willing to complete assignments Management deems necessary for park operations.
- Assist with and support seasonal and other promotions, including training team members in the details of each promotion and how to both communicate the promotions to the guests and process promotions through the POS system.
- Assist Department Management to monitor, oversee and train team to participate in the Rounding Up program; establish and facilitate team in meeting Rounding Up goals; encourage and promote participation in the Rounding Up program.
- Audit team appearance standards for cleanliness, neatness, name tag, and the like
- Aware of daily sales, line speed and able to utilize team to maximize profitability for each shift.
- Assist Department Management with tracking/conducting monthly inventory and inventory control for F&B products.
SKILLS, REQUIREMENTS, AND QUALIFICATIONS
- Mission Driven – Demonstrated alignment with PARC’s vision, mission and core values: People First, Always Safe, Remember It’s Fun, and Commit to Excellence.
- Relationships - Demonstrated ability to advance PARC's "People First" core value, through the establishment of positive, respectful relationships and working effectively with all internal and external constituencies.
- Required Education- Minimum six months of equivalent work experience in a position with similar duties.
- Preferred Experience – 12 months.
- Certification/Licensure – ServSafe Certification, First Aid Training, and CPR/AED Certification required or willing to complete training within first 3 months.
- Specific Vision Requirements – Color and peripheral vision, Close vision, distance vision, depth perception, ability to adjust focus.
- Special Skills –Positive and effective customer service skills. Ability to handle multiple tasks at one time. Effective leadership skills. Excellent organizational and communication Skills. Excellent Customer Service. Proficient in use of cash registers and Point of Sales (POS systems) and cash handling procedures.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to stand for long periods of time, walk, use hands or fingers, handle or feel objects, tools or controls; reach with hands and arms, bend, balance, stoop, kneel, crouch, crawl, pull, push, talk and hear. Occasionally climb stairs or a ladder.
- Extended standing, walking, pushing and pulling.
- The employee must regularly lift and/or move up to twenty-five (25) pounds, occasionally lift and/or move up to thirty-five (35) pounds, and occasionally heavier loads.
- The noise level is moderate to loud.
- Occasionally the employee is exposed to weather conditions prevalent at the time, and exposed to heat from cooking equipment and cold from the freezer or refrigerator.
Welcome to NASCAR SpeedPark, the official family fun park of NASCAR in Sevierville, Tennessee. Our guests have voted us the #1 spot for go-karting in the region for the fifth year in a row. Our team members are a key part of our success, as they keep the focus on people first, always being safe, remembering that it's fun and our team members are committed to excellence. Our eight go-kart tracks offer racing thrills for all ages and skill levels. There is plenty of fun family and thrill rides and 36 holes of mini golf. We offer an unlimited ride wristband that allows our guests to exit and reenter the park all day. They can enjoy the SpeedDome Arcade and our virtual reality experience to make it a perfect day. We are The Best Deal in the Smokies, with the best team focused on creating magical moments that become treasured memories! Join us and work hard, learn skills, have fun and make treasured memories.