Forensic PACT Operations Manager - Eliot Community Human Services Inc

Eliot is currently seeking an Operations Manager for the new Lowell
Forensic Program for Assertive Community Treatment (PACT) Team..
Knowledge of motivational interviewing, harm reduction techniques, and
placement options. A proven experience in community-based work with
adults with severe and persistent mental illness are a must. PACT is an
evidenced based multidisciplinary outreach mental program that serves
adults with serious and persistent mental illnesses in the community.
PACT clinicians work as a team to collaborate with consumers to develop
treatment interventions that assist them in their recovery process.
Responsibilities: Ensure that consumers are treated with dignity and
respect in accordance with ECHS's Human Rights policy. Provide and
maintain boundaries and a professional relationship with consumers.
Ensure that the emotional vulnerability of the consumer is not exploited
for personal or other interests and act in a manner that cannot be
misconstrued by the consumer. Actively take part in supervision, staff
meetings, in-services and trainings as required or determined by
supervisor. Coordinate, hire, supervise, evaluate and schedule Relief
staff for the Forensic PACT GLE. Work collaboratively with all staff to
identify scheduling needs of the program. Enter data from activity logs
into tracking system in order to ensure that consumer contacts and
billing information are accurate. Complete daily data entry within 24
hours of activity logs being turned in. Inform supervisor within 24
hours if there are any missing activity logs for a staff member.
Maintain data base of consumer insurance information and ensure that
insurance information is correct for billing purposes. Produce monthly
reports for DMH and MBHP for billing purposes under the direction of the
Team Leader. Complete prior authorizations for insurance companies when
needed in order to ensure that billing is properly collected. Ensure
that prior authorizations are completed prior to a denial of insurance.
Qualifications: Must have bachelor's degree or master's degree in
psychology, criminal justice, social work or related field and three
year's experience in the field. Must have a strong commitment to mental
health recovery. Must have skills to establish supportive relationships
with persons with severe and persistent mental illnesses and respect for
their preferences for treatment. Must have ability to communicate
clearly and effectively with consumers and engage consumer in
rehabilitation. Must have ability to provide flexible services that are
community based and focused on team work. Must have an understanding of
the unique needs and history/background of the population being served
which includes persons who have limited social skills and experiences
with histories of unsuccessful community tenure that can be due to
minimal community exposure as a result of long term hospitalizations or
incarcerations; who have extensive criminal justice involvement (e.g.
multiple Section 35's, problematic sexual behaviors, assaults and other
criminal arrests); and who have a history of an inability to maintain
housing, including eviction. Ability to work a flexible work schedule
contingent upon program needs. Ability to work effectively in a
fast-paced environment with periods of high stress. Education Preferred
Bachelors or better in Social Work. MA or better in Social Work.
Licenses & Certifications Preferred MA Driver's License Requisition
Number: FOREN009208